Senior Product Manager, Agent Performance

Zillow Group, Inc.

Job Overview

Location

Indiana, USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Product Manager, Agent Performance at Zillow Group, Inc., you will be at the forefront of revolutionizing how Zillow connects customers with high-performing real estate agents, driving a seamless transition from dreaming about a home to actively purchasing one.
• This pivotal role focuses on building and scaling a robust network of elite agents within Zillow's Preferred Buyer program, ensuring they deliver an unparalleled customer experience.
• You will be instrumental in shaping Zillow's strategy for agent performance management, particularly in the wake of a significant Q4 2025 transition from team-based engagement to individual agent performance tracking.
• This strategic shift necessitates evolving from high-touch, operator-led management to scalable systems capable of supporting tens of thousands of agents nationwide.
• Your primary responsibility will be to define the overarching strategy and detailed execution plan for this transition, encompassing the design of innovative tools, compelling incentives, and engaging experiences.
• These elements will be crucial for driving conversion rates and optimizing performance across a diverse set of key personas, including real estate agents, team leads, loan officers, and internal growth advisors.
• You will deeply immerse yourself in understanding customer problems, meticulously articulating them, and balancing the critical feedback from agents and customers with overarching business objectives.
• A core aspect of your role will involve defining clear, measurable goals and success metrics for your product domain, and then rigorously prioritizing development efforts to achieve these objectives.
• You will contribute significantly to Zillow’s strategic direction by cultivating a profound understanding of customer needs, conducting thorough competitive analyses, and staying abreast of the latest industry and technological advancements.
• A data-driven approach is paramount; you will analyze both qualitative and quantitative data pertaining to agent and customer performance to facilitate rapid testing, measurement, and iteration of your team’s product initiatives.
• Collaboration is key: you will work closely with product, operations, and go-to-market teams to ensure seamless alignment of product development with high-level business strategy.
• This role offers the unique opportunity to influence the future of real estate transactions by optimizing the agent-customer relationship at its inception.
• You will be empowered to champion new ideas, conduct user research, and translate complex requirements into actionable product roadmaps.
• The impact of your work will directly influence Zillow's market leadership and its ability to provide exceptional service to millions of homebuyers and sellers.
• You will navigate the complexities of a dynamic industry, leveraging Zillow's vast data resources to uncover insights and drive product innovation.
• This position requires a blend of strategic thinking, technical acumen, and exceptional communication skills to effectively lead cross-functional teams towards shared goals.
• You will be responsible for the entire product lifecycle, from ideation and validation through to launch and ongoing optimization.
• The role demands a proactive and entrepreneurial mindset, with a strong bias for action and a commitment to delivering measurable business outcomes.
• You will play a critical role in ensuring Zillow's Preferred Buyer program remains a competitive differentiator, attracting and retaining top-tier real estate professionals.
• Ultimately, your success will be measured by your ability to create scalable, effective solutions that enhance agent productivity, improve customer satisfaction, and drive Zillow's overall business growth.

🎯 Requirements

• 5+ years of experience managing products from concept to launch, or equivalent transferable experience.
• Strong analytical abilities, with a proven track record of combining data-driven insights with intuition to define product strategy, roadmaps, and development tradeoffs.
• Proficiency in modern product discovery techniques and familiarity with agile development methodologies.
• Demonstrated technical skill and comfort evaluating the strengths and weaknesses of various product approaches and proposals.
• Proven strategic vision and leadership capabilities, with the ability to inspire, influence, and drive outcomes without direct authority.
• Expert verbal and written communication skills, with a demonstrated ability to collaborate effectively with engineers, designers, and leaders at all organizational levels.

🏖️ Benefits

• Competitive base salary with potential for equity awards based on experience, performance, and location.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and holidays.
• Opportunities for professional development and continuous learning.
• A dynamic and inclusive work environment at a leading real estate technology company.

Skills & Technologies

Product Management

Senior

Remote

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Zillow Group, Inc.

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About Zillow Group, Inc.

Zillow Group operates the largest digital real-estate marketplace in the United States, connecting buyers, sellers, renters, landlords and agents through websites and mobile apps. Founded in 2006 and headquartered in Seattle, the company provides property listings, valuation estimates via its Zestimate algorithm, comparative market analytics, mortgage origination and title services, and iBuying through its Zillow Instant Offers program. Revenue is generated primarily from Premier Agent advertising, lead generation, and real-estate services. The platform covers more than 110 million U.S. homes and is publicly traded on NASDAQ under the ticker ZG.

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