Senior Product Manager, Agentic AI

📋 Description

• • Join a pre-IPO startup with capital ($240M raised), traction (5M+ customers), and runway (we’re profitable).
• • Impact: Come lead our customer-facing Agentic AI product leveraging LLMs, agents, and internal APIs to create a magical experience for our customers. Work with partners like OpenAI to integrate http://jerry.aiJerry.ai http://Jerry.ai services directly into the ChatGPT App and pioneer new model capabilities.
• • Accelerated career growth. We have a flat org chart, ambitious goals, and no shortage of opportunities for people who want more. You’ll also report directly to our COO, leading one of our most important growth levers.
• • WHY WE’RE HIRING THIS ROLE:
• • Your car and your home are your most important assets, yet the experience of owning one is stuck in the 90s. Every part of the journey — buy/sell, insurance, maintenance, repairs — is fragmented, complicated, and expensive. Jerry.ai http://Jerry.ai is building the first app to manage it all.
• • We launched car insurance in 2019 and became one of the top three brokers in the country. We got there in part because we were early on generative AI. Before off-the-shelf platforms existed, we built our own infrastructure to automate sales and service conversations. Today, that system handles a meaningful share of customer interactions end-to-end. The underlying technology is entirely homegrown.
• • HOW YOU’LL MAKE AN IMPACT:
• • You will sit at the intersection of product, engineering, and applied AI as you build and scale a sophisticated system that already automates >70% of inbound sales and service requests (over 50k chats per month). Your role will include shaping how modern LLM systems, human-in-the-loop feedback, and computer-use agents redefine an entire industry. Specifically:
• • Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout.
• • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
• • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
• • Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
• • Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.
• • WHO YOU ARE:
• • Technologist: You live and breathe AI. You read the release notes when a new model drops and you’ve already built your own custom workflows.
• • Systems Thinker: You are comfortable diving into technical conversations about API design and system architecture, translating complex concepts for any audience.
• • Experimenter: You think only in terms of what’s possible. AI is rapidly evolving, and you’re constantly tinkering and finding new capabilities that didn’t exist yesterday.
• • Data-Driven: You are familiar with SQL and comfortable diving into the data to answer your own questions and validate hypotheses.
• • Pragmatic: You can navigate technical tradeoffs and lead by example when implementing AI platform standards.
• • IDEAL EXPERIENCE:
• • 4+ years of experience in a technical role like forward deployed engineering, technical product management, or similar at a fast-paced startup.
• • Passion and curiosity for AI systems including modern LLMs, etc.
• • Track record of taking complex, strategic ideas and turning them into scalable, production-grade products.