Job Overview
Location
Palo Alto, California
Job Type
Full-time
Category
Product Management
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • Lead the evolution of Jerry.ai's AI-powered customer experience and internal AI platform, owning a strategic area focused on leveraging large language models, agents, and internal APIs to deliver automated customer support and operations.
- • Drive end-to-end product development for AI-powered experiences, from roadmap to rollout, partnering with engineers and prompt engineers to design AI architectures, prompt strategies, evaluation frameworks, and guardrails while balancing latency, cost, accuracy, and user experience.
- • Serve as the bridge between engineering and the rest of the organization, promoting AI best practices and aligning teams with platform standards.
- • Own key metrics including answer quality, customer satisfaction, automation rate, and escalation quality, driving improvement through data and experimentation.
- • Collaborate directly with OpenAI partners to evaluate new models and capabilities, identifying advancements in voice, computer use, and workflow automation for regulated production environments.
- • Work within a mission-driven company simplifying car ownership through AI, serving over 5 million users with a 4.7-star rated app and backed by $240M in funding.
🎯 Requirements
- • 4+ years of experience in technical product management, management consulting, data analytics, or operations at a fast-paced startup.
- • Passion for AI with hands-on experience evaluating and implementing emerging technologies like large language models, voice models, and computer use agents.
- • Comfort in technical discussions about system architecture, API design, and prompt engineering, with ability to translate complex ideas for non-technical stakeholders.
- • Familiarity with SQL and data-driven decision-making, including diving into data to answer questions and own metrics for continuous improvement.
- • Systems thinker who is optimistic, proactive, and motivated by solving problems with a 'how can we' mindset.
🏖️ Benefits
- • Comprehensive benefits package including health, dental, and vision coverage.
- • Paid time off and paid parental leave.
- • 401(K) plan with employer matching.
- • Wellness benefits and equity opportunities as part of total rewards.
- • Opportunity to work with cutting-edge AI in partnership with OpenAI on a product used by over 5 million users.
Skills & Technologies
About Jerry Technologies Inc.
Jerry Technologies offers a mobile-first AI platform that automatically compares insurance quotes, refinances auto loans, and shops for home and renters coverage. Users submit photos of existing policies, and the app retrieves and compares rates from carriers to find lower premiums or better terms. The company earns commissions from insurers when policies are switched or originated through its platform, serving consumers seeking to reduce recurring auto and home expenses without manual comparison shopping.
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