Job Overview
Location
Canada - Remote (ON, AB, BC, or NS Only)
Job Type
Full-time
Category
Product Management
Date Posted
June 18, 2026
Full Job Description
đź“‹ Description
- • As a Senior Product Manager for Agentic Foundations at Instacart, you will lead the development of an AI-native, vendor-agnostic, API-first orchestration platform that powers customer and shopper support at scale, enabling faster, more reliable resolutions across channels.
- • You will own the end-to-end product vision, strategy, and multi-year roadmap for the CX orchestration platform, defining foundational APIs, data models, knowledge systems, and agent harnesses that serve both human and AI agents.
- • You will partner with engineering, design, data science, and CX operations in a highly collaborative, fast-moving environment of about 20 teammates to launch iteratively, run controlled pilots with BPO partners, and scale globally while maintaining reliability, compliance, and security.
- • You will define and own platform KPIs such as API coverage, latency, and reliability, translating them into business outcomes like self-serve resolution rate and average handle time, while driving impact through crisp prioritization and execution in ambiguous, high-leverage platform work.
🎯 Requirements
- • 6+ years of product management experience, including 3+ years owning platform, API, or infrastructure products serving multiple internal or external surfaces.
- • Proven track record shipping API-first platforms or orchestration layers, data labeling systems, or human-in-the-loop AI harnesses that other teams built on, with measurable outcomes in adoption, developer velocity, and reliability.
- • Hands-on experience with LLM-powered products, agentic systems, or AI/ML platforms, including data modeling for AI consumption (e.g., LLM-readable knowledge, structured tool definitions, context contracts).
- • Demonstrated ability to define product vision and strategy independently, build conviction with leadership, and drive a multi-year roadmap anchored by quantified goals and clear KPIs.
- • Strong cross-functional influence across engineering, operations, vendor management, legal, and finance, aligning multiple stakeholder groups to a single roadmap.
- • Comfort with data and experimentation, including proficiency with SQL or equivalent, A/B testing, and instrumentation to size opportunities, validate hypotheses, and measure impact.
🏖️ Benefits
- • Highly market-competitive compensation with a base pay range of $194,000–$204,500 CAD for Canadian-based candidates, dependent on permanent work location.
- • Eligibility for a new hire equity grant and annual refresh grants as part of total compensation.
- • Flex First remote work policy allowing employees to choose where they work—home, office, or coffee shop—while staying connected through regular in-person events.
- • Access to comprehensive benefits offerings detailed at https://instacart.careers/taste-of-instacart/.
- • Opportunity to work on high-leverage platform work with measurable impact on customer experience and operational efficiency at scale.
Skills & Technologies
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About Instacart Inc.
Instacart is a leading North American company that provides same-day grocery and convenience store delivery and pickup services. Operating through a mobile app and website, Instacart connects consumers with personal shoppers who purchase and deliver items from a wide range of local retailers. The company partners with numerous grocery chains and specialty stores, offering a convenient solution for busy individuals and families. Instacart's business model relies on facilitating e-commerce for grocery and retail businesses, expanding their reach and providing customers with a flexible and efficient shopping experience. They are a key player in the rapidly growing online grocery market.
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