Job Overview
Location
United States - Remote
Job Type
Full-time
Category
Product Management
Date Posted
June 18, 2026
Full Job Description
đź“‹ Description
- • As a Senior Product Manager for Agentic Foundations at Instacart, you will lead the development of an AI-native, vendor-agnostic, API-first orchestration platform that powers customer and shopper support at scale, enabling faster, more reliable resolutions across channels.
- • You will own the end-to-end vision, strategy, and roadmap for the CX orchestration platform, defining foundational APIs, data models, knowledge systems, and agent harnesses that serve both human and AI agents, while setting quantified targets for self-serve resolution rate, agent handle time, and platform reliability.
- • You will join Instacart’s Application Platform team, collaborating closely with engineering, design, data science, and customer support operations in a fast-moving, cross-functional environment of about 20 teammates to drive platform innovation and global scalability.
- • You will have the opportunity to shape Instacart’s next-generation customer experience by modernizing the agent knowledge base for LLM-first systems, championing flexible AI architectures, and translating platform KPIs into measurable business outcomes like reduced cost per contact and improved support efficiency.
🎯 Requirements
- • 6+ years of product management experience, including 3+ years owning platform, API, or infrastructure products serving multiple internal or external surfaces.
- • Proven track record shipping API-first platforms or orchestration layers, data labeling systems, or human-in-the-loop AI harnesses that other teams built on, with measurable outcomes in adoption, developer velocity, and reliability.
- • Hands-on experience with LLM-powered products, agentic systems, or AI/ML platforms, including data modeling for AI consumption (e.g., LLM-readable knowledge, structured tool definitions, context contracts).
- • Demonstrated ability to define product vision and strategy independently, build conviction with leadership, and drive a multi-year roadmap anchored by quantified goals and clear KPIs.
- • Strong cross-functional influence across engineering, operations, vendor management, legal, and finance, aligning multiple stakeholder groups to a single roadmap.
- • Comfort with data and experimentation, including proficiency with SQL or equivalent, A/B testing, and instrumentation to size opportunities, validate hypotheses, and measure impact.
🏖️ Benefits
- • Highly market-competitive compensation with base pay ranges varying by location (e.g., $221,000–$233,000 in CA, NY, CT, NJ; $212,000–$223,500 in WA; $203,000–$214,000 in OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI; $184,000–$194,000 in all other states).
- • Eligibility for new hire equity grants and annual refresh grants as part of Instacart’s compensation package.
- • Flex First remote work policy allowing employees to choose where they work—home, office, or coffee shop—while staying connected through regular in-person events.
- • Access to comprehensive benefits offerings, detailed at https://instacart.careers/taste-of-instacart/.
Skills & Technologies
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About Instacart Inc.
Instacart is a leading North American company that provides same-day grocery and convenience store delivery and pickup services. Operating through a mobile app and website, Instacart connects consumers with personal shoppers who purchase and deliver items from a wide range of local retailers. The company partners with numerous grocery chains and specialty stores, offering a convenient solution for busy individuals and families. Instacart's business model relies on facilitating e-commerce for grocery and retail businesses, expanding their reach and providing customers with a flexible and efficient shopping experience. They are a key player in the rapidly growing online grocery market.
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