Senior Product Manager, AI Powered Messaging

Jerry Technologies, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Product Manager at Jerry.ai, you will be at the forefront of revolutionizing car ownership through AI-powered communication. You will own the strategic vision, roadmap, and execution for our AI-driven communications product, a critical engine for customer engagement, conversion, and retention.
• This role is pivotal in scaling our AI agent capabilities, aiming to increase the percentage of customer requests handled by AI from over 70% to over 90%, while simultaneously elevating customer satisfaction and conversion rates through delightful AI interactions.
• You will collaborate intimately with cross-functional teams, including Product, Engineering, and Data Science, to conceptualize and build innovative AI interactions that enhance automation and customer delight.
• A core responsibility will be to analyze vast amounts of data to pinpoint and prioritize enhancements for our core messaging systems, ensuring they are robust, scalable, and efficient.
• You will act as a key player in identifying and resolving bottlenecks within our AI communication workflows, directly influencing the development of our prompt engineering best practices and shaping the technical roadmap.
• Staying abreast of the latest advancements in AI, including emerging trends, best practices, and cutting-edge technologies, will be essential for making informed strategic decisions and maintaining Jerry.ai's competitive edge.
• You will translate complex technical concepts and AI capabilities into clear, actionable insights for various stakeholders, fostering alignment and driving progress.
• This role demands a deep understanding of user needs and pain points within the context of car ownership and insurance, ensuring our AI communications are not just functional but also empathetic and valuable.
• You will be responsible for defining key performance indicators (KPIs) for the AI communications product and relentlessly tracking progress towards achieving and exceeding these metrics.
• Proactively identify opportunities to leverage AI for proactive customer outreach, personalized recommendations, and automated support across multiple channels like SMS, in-app chat, email, and voice.
• Contribute to the development and refinement of our internal AI agent development platform, Propelix, ensuring it meets the evolving needs of the business and our users.
• Champion a culture of experimentation and continuous improvement, iterating on AI models and communication strategies based on performance data and user feedback.
• You will play a crucial role in ensuring our AI communications are compliant with all relevant regulations and privacy standards.
• Develop and maintain a comprehensive product backlog, prioritizing features and initiatives based on business value, technical feasibility, and strategic alignment.
• Conduct user research, A/B testing, and other validation methods to ensure the AI-powered messaging solutions are effective and user-friendly.
• You will be instrumental in shaping the future of how millions of Americans interact with their car ownership needs, making it simpler, more efficient, and more enjoyable.
• This is an opportunity to work on a product that has already achieved significant market traction, with over 5 million users and a 4.7-star rating, and to contribute to its exponential growth in a massive market.
• You will be part of a profitable, pre-IPO startup with substantial funding and a clear vision for becoming a $10 billion business.
• Your work will directly impact the user experience for millions, simplifying complex tasks related to car insurance, maintenance, and more.
• You will be immersed in a talent-dense environment, learning from and collaborating with brilliant minds from top-tier companies.
• This role offers a unique chance to be at the vanguard of applying Generative AI at scale to deliver exceptional, personalized customer communications in a rapidly evolving industry.

🎯 Requirements

• 5+ years of experience in management consulting, technical product management, data analytics, or operations at a fast-paced startup.
• Proven track record of owning and launching successful products, preferably in a consumer-facing or SaaS environment.
• Strong technical aptitude and systems thinking; comfortable engaging in technical discussions and translating complex ideas into simple terms.
• Data-driven mindset with the ability to dive deep into data to answer questions and drive decisions.
• Passion for AI and a demonstrated interest in leveraging AI for automation and personalization.
• Excellent communication, collaboration, and stakeholder management skills.

🏖️ Benefits

• Competitive salary and equity opportunities.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off and paid parental leave.
• 401(K) plan with employer matching.
• Wellness benefits.
• Opportunity to work in a profitable, pre-IPO startup with significant growth potential.
• Be part of a talented and driven team with a mission to simplify car ownership.

Skills & Technologies

Product Management

Senior

Remote

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Jerry Technologies, Inc.

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About Jerry Technologies, Inc.

Jerry is a technology company focused on simplifying and personalizing the car ownership experience. They offer a mobile app that acts as a digital assistant for car owners, providing services such as insurance comparison and purchasing, maintenance scheduling, roadside assistance, and parking assistance. Jerry aims to reduce the stress and cost associated with owning a vehicle by leveraging AI and data analytics to offer tailored solutions and competitive pricing. Their platform connects users with a network of service providers and insurance carriers, streamlining the entire car ownership lifecycle.

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