Job Overview
Location
US Remote
Job Type
Full-time
Category
Product Management
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • As a Senior Product Manager on the Lifecycle Intelligence team at ServiceTitan, you will own AI-powered use cases that transform the post-sales customer experience for tens of thousands of contracting businesses, ensuring AI agents deliver measurable value from onboarding through years of platform use.
- • You will drive discovery of how AI can optimize customer usage, collaborate with engineering and data science to shape context layers and delightful experiences across channels, partner with Support and Customer Success teams to identify automation opportunities, and measure impact through rigorous evaluation of accuracy, coverage, and business outcomes.
- • ServiceTitan is the leading operating system for the trades, powering marketing, dispatch, payments, and accounting for residential, commercial, and exterior contracting businesses, with a mission to help contractors get more value from the platform and serve customers more effectively.
- • In this role, you will deepen your expertise in agentic AI, eval frameworks, and data-driven product iteration while shaping scalable, intelligent customer lifecycle experiences that directly impact user success and business growth at scale.
🎯 Requirements
- • 5+ years of Product Management experience in B2B SaaS
- • At least 2 years shipping AI/ML-powered products in production
- • Experience shipping agentic AI solutions and fluency in eval frameworks
- • Comfort with quantitative data analysis to assess customer behavior, AI agent accuracy, and business outcomes
- • Ability to communicate AI capabilities in terms of customer and business outcomes to cross-functional partners
- • Domain knowledge in support/CX, customer lifecycle, or post-sales product management (preferred but not required)
🏖️ Benefits
- • Flextime, recognition, and support for autonomous work including flexible time off, learning and development opportunities, leadership training, and rewards via Bonusly and peer-nominated awards
- • Holistic health and wellness benefits: company-paid medical, dental, and vision (with 100% employer-paid options and 90% dependent coverage), FSA/HSA, 401k match, and telehealth including One Medical membership
- • Support for Titans at all life stages: parental leave, up to $20k fertility services reimbursement (IUI/IVF), surrogacy and adoption support, maternity support via Maven Maternity, free breast milk shipping via Maven Milk, pet insurance, legal and financial planning services
Skills & Technologies
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
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