Senior Product Manager, Emerging Products

📋 Description

• • As a Senior Product Manager for Emerging Products at Jerry.ai, you will be at the forefront of innovation, tasked with owning and shaping the future of auto repair and maintenance through our groundbreaking GarageGuard product.
• • This role is for a curious, data-driven product leader with profound customer empathy and a keen eye for UI/UX design, ready to make a significant impact on a critical aspect of our mission to radically simplify car ownership.
• • You will join a company that has already demonstrated substantial momentum, achieving over 5 million users and becoming the #1 rated and most downloaded app in its category, with ambitious plans for 10x expansion in the coming years.
• • Your primary focus will be to bring consumer-grade clarity, trust, and guidance to the often-anxiety-inducing moments of car ownership, such as when an engine light illuminates, unusual noises arise, or routine maintenance is due.
• • You will be instrumental in defining and enhancing the end-to-end user experience within GarageGuard, encompassing features like vehicle diagnostics, recall and maintenance alerts, shop discovery and selection, repair cost estimation, car valuation, and the management of a digital vehicle glovebox.
• • This role demands close collaboration with a talented team of product managers, engineers, data scientists, and design researchers to tackle complex, tangible problems and build features that deliver genuine value and impact.
• • You will have a direct and substantial influence on how millions of drivers perceive and manage the care of their vehicles, playing a pivotal role in Jerry.ai's trajectory towards becoming a $10 billion business.
• • Your core objective will be to drive measurable improvements in user engagement and onboarding across GarageGuard's key offerings by creating seamless, intuitive, and polished user experiences.
• • You will be empowered to launch innovative 0-to-1 features designed to modernize the auto care experience for the average driver, moving beyond incremental improvements to create truly transformative solutions.
• • A significant part of your role will involve uncovering critical opportunities to build and enhance user trust through in-depth data analysis and a fundamental understanding of user behavior and pain points.
• • You will strategically leverage cutting-edge AI technologies to make GarageGuard faster, more transparent, and significantly more helpful for users navigating complex automotive issues.
• • You will meticulously map out complete user journeys, from the initial identification of a car symptom to the successful booking of a repair shop, identifying and addressing all points of user confusion, anxiety, or potential drop-off.
• • This position requires a proactive approach to user research, encompassing both qualitative and quantitative methods, rapid prototyping in collaboration with the Design team, and the translation of research findings into elegant, shippable product solutions.
• • You will be responsible for validating product changes through rigorous A/B testing and usability studies, ensuring that decisions are data-informed and user-centric.
• • You will champion and uphold a high standard for user experience quality, focusing on clarity, speed, and consistency, and will partner closely with Engineering and Design to instrument, monitor, and iterate on product performance.
• • You will contribute to the strategic roadmap for GarageGuard, aligning product initiatives with broader company goals and market opportunities.
• • You will act as a subject matter expert for auto repair and maintenance, translating complex industry processes into simple, user-friendly digital experiences.
• • Your work will directly contribute to reducing the stress and financial burden associated with car ownership for millions of Americans.
• • You will foster a culture of continuous learning and improvement within the product team, sharing insights and best practices.
• • You will be responsible for defining product requirements, writing user stories, and prioritizing the product backlog in alignment with business objectives and user needs.
• • You will monitor key performance indicators (KPIs) and user feedback to identify areas for optimization and future development.
• • You will collaborate with marketing and operations teams to ensure successful product launches and ongoing user adoption.
• • You will stay abreast of industry trends, competitive landscape, and emerging technologies in the automotive and AI spaces to inform product strategy.
• • You will be a key voice in product strategy discussions, contributing to the long-term vision for Jerry.ai's role in the automotive ecosystem.
• • You will own the success metrics for your product area, demonstrating clear ROI and impact on user satisfaction and business growth.
• • You will translate complex technical capabilities into user-centric benefits and features.
• • You will ensure that all product development adheres to best practices in accessibility and inclusivity.
• • You will manage stakeholder expectations and communicate product progress effectively across the organization.
• • You will be a champion for the user, ensuring their needs and perspectives are central to every product decision.
• • You will contribute to a fast-paced, dynamic environment where innovation and execution are paramount.
• • You will help build a product that is not just functional, but delightful and trustworthy for car owners everywhere.
• • You will be empowered to take calculated risks and learn from both successes and failures.
• • You will play a crucial role in defining the next generation of AI-powered automotive services.
• • You will contribute to a culture that values collaboration, transparency, and a shared passion for solving big problems.
• • You will help Jerry.ai solidify its position as the indispensable super app for car owners in America.