Senior Product Manager, International

📋 Description

• • BetterHelp is at the forefront of revolutionizing mental healthcare, driven by a profound mission to dismantle traditional barriers and ensure widespread accessibility to therapy. Since our inception in 2013, we have grown to become the world's largest online therapy service, delivering affordable and convenient mental health support to individuals globally. Our expansive network, comprising over 30,000 licensed therapists, has empowered millions to proactively manage their mental well-being and transform their lives. As the demand for mental health services continues its upward trajectory, BetterHelp remains steadfast in its commitment to being a pivotal part of the solution.
• • As a Senior Product Manager - International, you will become an integral part of a dynamic and multidisciplinary team. This team is composed of licensed clinicians, innovative engineers, seasoned product professionals, creative designers, strategic marketers, and astute business leaders, all united by a shared passion for broadening access to therapy. Recognizing our role as a mental health company, we place an equal, if not greater, emphasis on the well-being and professional development of our employees. We invest significantly in our team's holistic growth, understanding that individual advancement and business success are intrinsically linked.
• • Within BetterHelp, you will have the autonomy to forge your own path, make an immediate and tangible impact, and embrace daily challenges, all while being supported by a collaborative and encouraging community.
• • We are actively seeking an individual contributor who possesses a strong aptitude for execution and a genuine passion for developing and scaling successful consumer (B2C) products. Given our nature as a two-sided marketplace, this role may encompass responsibilities focused on either the client or therapist segment. You will assume end-to-end ownership of some of our most impactful projects. These initiatives could range from introducing novel products and features to market, optimizing existing offerings to foster sustained and accelerated growth, to spearheading launches in new international territories.
• • This presents an exceptional opportunity for an individual motivated by meaningful, high-impact work, who is action-oriented, and thrives on witnessing concrete results. Crucially, this role offers the chance to make a profound difference in the lives of people worldwide.
• • You will lead highly visible and critical initiatives that significantly influence the company's trajectory. This includes comprehensive, end-to-end ownership of new products, features, and experiments, with a strategic focus on expanding the consumer side of our marketplace.
• • You will be responsible for initiating, evaluating, and prioritizing new ideas, meticulously gathering requirements, and crafting detailed specifications for product enhancements designed to maximize impact and deliver substantial benefits.
• • A key aspect of this role involves prioritizing and executing product launches in new international markets, meticulously managing the translation and localization processes to ensure cultural relevance and user adoption.
• • You will rigorously analyze and quantify the impact and success of every product change implemented, drawing data-driven conclusions to inform and plan subsequent steps.
• • Collaboration is paramount. You will work closely with development and design teams throughout each sprint cycle, ensuring efficient resource utilization and fostering team happiness.
• • You will partner with the design team to architect user experiences that are not only delightful but also highly effective in achieving user goals.
• • Performing User Acceptance Testing (UAT) and functional Quality Assurance (QA) is essential to guarantee that we are launching only high-quality, robust products.
• • Internally, you will engage cross-functionally with all departments—including development, support, marketing, business development, and operations—to translate their insights into actionable product improvements.
• • Externally, you will connect with all relevant stakeholders, including members, providers, marketing channels, business partners, and regulators, both inbound and outbound, to ensure our product effectively meets their diverse needs and requirements.
• • You will actively participate in shaping the strategic vision and long-term direction of the organization, extending beyond the immediate scope of product management.
• • Continuous improvement is a core tenet; you will constantly seek opportunities to enhance all aspects of our operations and optimize the value delivered to our stakeholders.
• • You will own key performance indicators (KPIs) and maintain an obsessive focus on achieving them.
• • In essence, your role will embody a cycle of ideation, execution, testing, measurement, analysis, learning, and iteration.