Job Overview
Location
Barcelona
Job Type
Full-time
Category
Product Management
Date Posted
June 24, 2026
Full Job Description
đź“‹ Description
- • Senior Product Manager responsible for owning the full post-booking customer experience at Perk, from trip confirmation to safe return, ensuring seamless resolution of travel disruptions and support needs.
- • Day-to-day responsibilities include defining product vision for AI-powered support tools, collaborating with design and engineering to unify chat, triage, self-serve, and human support into a cohesive seven-star service journey, diagnosing issues with data, prioritizing features, and aligning stakeholders across product, operations, AI, and customer care.
- • Perk is a global travel and spend management platform serving over 10,000 companies, headquartered in London and Boston with 1,800+ employees across 12 offices, committed to eliminating shadow work and enabling real impact through innovation, ownership, and teamwork.
- • In this role, you will learn to ship AI-driven product experiences at scale, sharpen your experimental and prioritization instincts, deepen stakeholder management expertise, and directly influence how millions of travelers experience support — turning language-based challenges into intuitive, intelligent solutions.
🎯 Requirements
- • Strong product vision with ability to execute amid rapidly changing AI landscapes
- • Hands-on experience using AI tools for research, prototyping, writing, and analysis with applied judgment
- • Exceptional design taste and ability to partner closely with design to refine user experience
- • Experimental mindset: forming hypotheses, running small bets, and acting on evidence
- • Ability to diagnose problems with data and translate insights into product decisions
- • Sharp prioritization instincts for broad ownership areas
- • Strong stakeholder management across product, operations, AI, and customer care teams
- • Excellent written communication to turn complex findings into actionable briefs
🏖️ Benefits
- • IRL-first hybrid work model (3 days in-office) to foster connectivity, productivity, and creativity
- • Opportunity to work with a global team representing over 70 countries and serve 10,000+ companies worldwide
- • Relocation support available for candidates moving to Barcelona or other Perk hubs
- • Equal opportunity employer committed to diversity, inclusion, and belonging
- • Access to impact-driven work solving a $1.7 trillion shadow work problem affecting global productivity
- • Official English-language workplace with verified communication channels to prevent recruitment scams
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Perk.com Inc.
Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.
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