Senior Product Manager, Prescription Operations

Phil, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead the product strategy and roadmap for Phil’s prescription fulfillment operations, ensuring seamless coordination between patients, prescribers, pharmacies, and manufacturers.
• Own end-to-end optimization of prescription fulfillment processes, improving efficiency, accuracy, and speed of medication delivery to patients.
• Collaborate directly with internal pharmacy teams, external fulfillment partners, and client success teams to identify operational bottlenecks and translate them into product requirements.
• Expand platform capabilities to support new medication types, including specialty and controlled substances, while maintaining compliance and operational integrity.
• Define, track, and deliver on measurable KPIs related to fulfillment speed, error rates, patient adherence, and partner satisfaction.
• Conduct user research and process analysis to uncover pain points in the prescription journey and inform iterative product improvements.
• Work closely with Engineering and Design teams to prioritize features, evaluate technical trade-offs, and ensure timely delivery of high-quality product solutions.
• Translate high-level business goals into actionable product initiatives that enhance patient experience and drive value for pharmaceutical clients.
• Continuously iterate on existing features and workflows to improve operational efficiency, reduce costs, and increase scalability of the fulfillment network.
• Serve as the primary product liaison between Phil’s internal operations and external pharmacy and distribution partners to align on service standards and performance expectations.
• Advocate for patient-centric design in all operational workflows, ensuring accessibility, clarity, and reliability in every step of the prescription delivery process.
• Participate in cross-functional planning sessions to align product priorities with company-wide objectives in market access, patient support, and manufacturer partnerships.
• Maintain deep awareness of regulatory and compliance requirements in prescription fulfillment and ensure product decisions adhere to industry standards.
• Proactively identify opportunities to integrate new technologies or automation tools that enhance fulfillment accuracy and reduce manual intervention.
• Communicate product progress, risks, and outcomes clearly to leadership, stakeholders, and cross-functional teams through data-backed narratives and dashboards.
• Champion a culture of continuous improvement by encouraging feedback loops from frontline pharmacy staff, patients, and partner organizations.

🎯 Requirements

• 5-7 years of product management experience, with a strong track record in building and managing operational platforms or complex systems
• Strong track record and passion for driving operations platforms and managing complex systems
• Ability to balance high-level business strategy with detailed product execution, ensuring timely delivery and quality outcomes
• Data-driven approach, using metrics and research to inform product decisions and continuously improve outcomes
• Technical fluency, with the ability to understand engineering trade-offs and collaborate effectively with technical teams
• Relevant educational background (preferred)

🏖️ Benefits

• Ground floor opportunity with one of the fastest-growing healthtech startups
• Competitive compensation including stock options
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity
• Solving a problem that matters

Skills & Technologies

Product Management

Senior

Remote

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Phil, Inc.

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About Phil, Inc.

Phil, Inc. operates a digital pharmacy platform that coordinates prescription fulfillment between patients, physicians, pharmacies, and insurers. The cloud-based system automates prior-authorization workflows, synchronizes refills, and offers free home delivery of medications, aiming to improve adherence and reduce administrative burden for chronic-care patients and healthcare providers.

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