Senior Product Manager - Telemetry

📋 Description

• • As a Senior Product Manager at Ping Identity, you will be instrumental in shaping the future of our product strategy by defining and owning the telemetry strategy across all our product platforms. This pivotal role focuses on leveraging data insights to enhance product usage, understand customer entitlements, and optimize the in-product experience, directly contributing to the continued adoption and growth of Ping Identity's solutions.
• • You will be the driving force behind the product vision, strategy, and roadmap for Ping Identity's telemetry capabilities. This involves a deep dive into product usage analytics, the intricacies of customer entitlements, and the overall in-product user journey, ensuring our telemetry solutions are not only robust but also strategically aligned with business objectives.
• • A significant aspect of your role will involve close collaboration with cross-functional teams. You will partner with other product management teams, engineering, operations, and security departments to ensure the seamless development, launch, and ongoing maintenance of telemetry features. This requires managing telemetry as a distinct product, from its initial conception through to its lifecycle.
• • You will work hand-in-hand with business intelligence teams to guarantee that the critical telemetry data collected is readily accessible and actionable for all key internal stakeholders, enabling data-driven decision-making across the organization.
• • A key responsibility is to collaborate with the customer success team to accelerate the adoption of Ping products. By analyzing telemetry data, you will provide insights to product management teams, identifying which features are most impactful and resonating with customers, thereby guiding product improvements and enhancing customer satisfaction.
• • You will play a crucial role in shaping the next generation of IT back-office architecture. By translating product organization requirements related to usage tracking and customer billing into clear specifications, you will guide the IT team in building a more efficient and insightful infrastructure.
• • Defining and meticulously tracking key performance indicators (KPIs) for all telemetry initiatives will be essential. This data-driven approach will allow for the measurement of success, identification of areas for improvement, and demonstration of the value delivered by your strategic initiatives.
• • You will act as the resident expert on how customers interact with and consume Ping Identity's products. This deep understanding will inform product development, marketing strategies, and sales enablement efforts, ensuring our offerings remain competitive and aligned with market demands.
• • This role demands a proactive approach to identifying new opportunities for leveraging telemetry data to drive business value, such as optimizing user onboarding, identifying churn risks, or uncovering upsell opportunities.
• • You will be responsible for translating complex technical concepts and data insights into clear, concise requirements and compelling narratives for diverse audiences, including executive leadership, engineering teams, and sales representatives.
• • The Senior Product Manager will champion a data-centric culture within the product organization, advocating for the use of telemetry insights to inform strategic decisions and product enhancements.
• • You will contribute to the overall product strategy by providing a unique perspective grounded in customer usage patterns and product performance data, ensuring that Ping Identity continues to deliver innovative and valuable solutions in the identity and access management space.
• • This role offers a unique opportunity to make a significant impact on a growing company, working with cutting-edge technology in a dynamic and collaborative remote environment.
• • You will be expected to stay abreast of industry trends in telemetry, observability, and data analytics, bringing best practices and innovative ideas to Ping Identity.
• • Ultimately, your work will directly influence the product roadmap, customer experience, and the overall success of Ping Identity's platform by providing critical insights into product adoption and customer behavior.