Senior Product Owner

📋 Description

• • As a Senior Product Owner at NICE Ltd., you will be instrumental in shaping the future of AI-driven products, driving innovation and execution in a dynamic, fast-paced environment. You will be at the forefront of developing cutting-edge AI and Machine Learning solutions, working closely with a talented team of product managers, architects, and engineers.
• • Your primary responsibility will be to translate complex business needs and user insights into clear, actionable product requirements. This involves collaborating extensively with cross-functional teams, including business leaders, product managers, architects, and engineering teams, to define feature sets, create comprehensive story maps, and craft detailed functional and non-functional user stories that will guide product development.
• • You will play a pivotal role in identifying and helping to shape scalable, AI data platforms. This includes consolidating fragmented data sources into unified, model-ready datasets that empower advanced Machine Learning (ML) and Large Language Model (LLM)-driven capabilities, ensuring our AI initiatives have robust and accessible data foundations.
• • A key aspect of your role will be to develop functional specifications, build prototypes, and work hand-in-hand with engineering teams. Throughout this process, you will maintain a strong focus on achieving product-market fit and delivering an exceptional user experience, ensuring that the products we build are not only technically sound but also highly valuable to our customers.
• • You will lead the critical process of backlog refinement, ensuring that priorities are clearly defined, aligned with business objectives, and effectively communicated to the development teams. This involves meticulous planning and continuous iteration to maximize the value delivered by the product.
• • Driving the product roadmap definition will be a core part of your contribution. You will ensure a strong cohesion between the overarching product strategy and the detailed implementation plans, providing a clear vision and direction for the product's evolution.
• • You will be adept at translating complex technical concepts and business requirements into structured action plans and workstreams that R&D teams can execute efficiently. This requires strong analytical and communication skills to bridge the gap between different disciplines.
• • Your ability to extract clarity from discussions and translate insights into actionable milestones for Scrum teams will be crucial for agile development success. You will foster an environment of clear communication and efficient execution.
• • You will leverage your proven experience in managing product strategy and development for LLM-based systems or AI-driven ecosystems. This includes skillfully weighing trade-offs between critical factors such as accuracy, latency, cost, and usability to make informed product decisions.
• • Establishing and maintaining high standards around prompt engineering will be a significant responsibility. This includes developing best practices for prompt templates, optimization strategies, defining agent behaviors, and implementing robust safety mechanisms to ensure responsible AI development.
• • You will be comfortable navigating both business-focused and highly technical conversations, effectively communicating with a broad spectrum of stakeholders, from executive leadership to individual engineers.
• • A strong sense of curiosity and a continuous willingness to deepen your technical understanding of emerging AI technologies will be essential. You will be encouraged to learn and grow, staying at the forefront of AI advancements.
• • You will demonstrate a strong capability to generalize requirements into reusable frameworks, championing a “build once, use many” philosophy to enhance efficiency and scalability across product development efforts.
• • By joining NICE Ltd., you become part of an ever-growing, market-disrupting global company. You will collaborate with some of the best minds in the industry in a fast-paced, creative, and supportive work culture. As a market leader, every day offers a chance to learn, grow, and explore endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and driven to constantly raise the bar, you will thrive here.