Senior Product Specialist

📋 Description

• • Join Sonio SAS, a pioneering health-tech company dedicated to revolutionizing prenatal screening and diagnosis through cutting-edge artificial intelligence. We are at the forefront of improving maternal and child health by enhancing the accuracy and accessibility of prenatal care. Our innovative AI-powered platform, developed through extensive collaboration with leading medical experts, aims to significantly reduce diagnostic errors and optimize the medical journey for expectant parents.
• • As a Senior Product Specialist, you will be instrumental in our US expansion, acting as a pivotal point of contact for our clients and ensuring they derive maximum value from the Sonio platform. This role demands a deep dive into both the technical intricacies and the clinical applications of our product, positioning you as a key expert within the organization.
• • Your primary responsibility will be to meticulously understand the unique clinical workflows of our diverse clientele. This understanding will enable you to expertly configure the Sonio product, tailoring it to meet the specific needs of each healthcare professional and institution. By ensuring seamless integration and optimal utilization, you will directly contribute to enhancing diagnostic capabilities and improving patient outcomes.
• • You will oversee the entire installation and setup process for new clients, proactively identifying and resolving any potential blockers or challenges that may arise. Your technical acumen and problem-solving skills will be crucial in ensuring a smooth and efficient deployment, allowing healthcare providers to quickly leverage the full power of Sonio.
• • A significant aspect of this role involves providing comprehensive support to clients regarding product usage, encompassing both technical and clinical dimensions. This includes offering insightful guidance, performing data analysis to uncover trends and opportunities, and sharing clinical insights derived from the platform's performance and evolving medical guidelines.
• • This position offers a unique opportunity for rapid professional growth and high visibility within a dynamic and mission-driven company. As you develop into a product expert, you will gain exposure to various facets of the business, from client relations to product development feedback.
• • You will be expected to stay abreast of the latest clinical guidelines and understand the evolving landscape of prenatal medicine to effectively communicate the value proposition of Sonio to both existing users and potential prospects.
• • Your ability to articulate complex technical and clinical concepts in a clear and persuasive manner will be essential in convincing users and prospects of the significant benefits Sonio offers.
• • Patience, empathy, and strong interpersonal skills are paramount as you train and support users, troubleshoot issues, and foster strong, collaborative relationships with our healthcare partners.
• • The role requires a highly analytical mindset, enabling you to not only gather data but also to interpret it and translate it into actionable insights for both internal teams and external clients.
• • You will be a key contributor to our go-live process, which may involve travel to client sites to ensure a successful and impactful product launch within their practice.
• • This is more than just a technical role; it's an opportunity to make a tangible difference in the lives of mothers and babies by improving the quality and accessibility of prenatal care through technological innovation.
• • You will work closely with the product and engineering teams, providing valuable feedback from the field to inform future product development and enhancements.
• • By bridging the gap between complex technology and critical clinical applications, you will empower healthcare professionals to make more informed decisions, ultimately leading to better health outcomes.
• • Embrace the challenge of becoming a subject matter expert on Sonio's patented algorithms, proprietary expert database, and its application in real-world clinical settings.
• • Contribute to the continuous improvement of our implementation methodologies and support strategies, ensuring scalability and efficiency as Sonio expands its reach.
• • This role is ideal for an individual who thrives in a fast-paced environment, is passionate about health technology, and is eager to contribute to a company with a profound social mission.