Job Overview
Location
Austin Texas
Job Type
Full-time
Category
Customer Support
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • Senior Product Support Specialist at Fyxer Inc., a fast-growing AI executive assistant startup with $35M ARR, where you’ll own the front line of customer support across chat, email, and video, resolving technical issues end-to-end and acting as the connective tissue between Support, Sales, Product, and Customer Success.
- • Day to day, you’ll diagnose and troubleshoot complex technical issues, identify patterns in customer feedback to drive process improvements and knowledge base content, and help scale support operations by shaping tooling, workflows, and team playbooks with minimal escalation to engineering.
- • Fyxer is a high-impact, low-bureaucracy startup that grew from $1M to $35M ARR with just 12 people, ranked 7th in Andreessen Horowitz’s top AI apps list, and on track for $100M ARR by 2026 — offering a culture of agency where exceptional people are given total ownership.
- • In this role, you’ll develop deep expertise in AI-powered SaaS products, sharpen your cross-functional influence, gain autonomy in prioritizing and solving customer problems, and grow your career rapidly by contributing to scalable support systems and strategic insights.
🎯 Requirements
- • 5+ years of experience in customer or technical support within a B2B SaaS environment
- • Strong written and verbal communication skills
- • Proven troubleshooting and problem-solving abilities with a creative, solution-oriented mindset
- • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, or similar platforms
- • Genuine interest in AI and the future of work, with the ability to actively use and evaluate AI in your workflow
🏖️ Benefits
- • Competitive compensation: $75,000 base salary + $75,000 in equity
- • Fully remote role with option to co-work locally in Austin, Texas
- • Private medical coverage, pension contributions, and free lunch provided daily
Skills & Technologies
About Fyxer Inc.
Fyxer is a technology company that provides a platform for managing and resolving customer support issues. Their service aims to streamline the customer service process by offering tools for ticket management, communication, and analytics. The platform is designed to help businesses improve their customer support efficiency and customer satisfaction. Fyxer focuses on delivering a user-friendly interface and robust features to handle a wide range of support needs. They cater to businesses looking to optimize their customer service operations and build stronger customer relationships through effective issue resolution and communication strategies. Their goal is to empower businesses with the technology to deliver exceptional support experiences.
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