Job Overview
Location
Remote - US
Job Type
Full-time
Category
Product Management
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Establish and lead a formal product/user research program from the ground up in an organization with no existing research infrastructure.
- • Define research philosophy, standards, best practices, and governance frameworks to ensure rigor, mitigate bias, and improve consistency across all research activities.
- • Build scalable research infrastructure including participant recruitment systems, insight synthesis workflows, and knowledge management tools.
- • Own and operate a continuous rolling research program that delivers ongoing user feedback aligned with product development priorities.
- • Partner with product and design teams to intake research needs and translate them into structured, methodologically sound test plans.
- • Recruit, schedule, and facilitate participant sessions on an ongoing basis, adjusting cadence based on product velocity and research complexity.
- • Synthesize qualitative and quantitative research findings into actionable insights that directly inform product direction and design decisions.
- • Apply appropriate mixed-methods approaches—including interviews, usability testing, concept validation, surveys, diary studies, and experiments—to both discovery and evaluative research phases.
- • Ensure methodological clarity and research rigor across all studies, maintaining high standards for bias mitigation and data integrity.
- • Lead longer-term strategic research initiatives to deepen understanding of user behaviors, mental models, and unmet needs.
- • Manage external research agencies for larger-scale studies (1–2 per quarter or half-year), with leadership approval and clear deliverables.
- • Drive cross-study synthesis to develop durable user profiles and insights that guide long-term product strategy.
- • Educate and coach product managers, designers, and other non-researchers on research methodology, interpretation, and appropriate application.
- • Elevate organizational research literacy by embedding research thinking into product decision-making processes.
- • Operate with high autonomy in ambiguous environments, taking full ownership of program development and execution.
- • Maintain a sustainable research rhythm that balances responsiveness with depth and methodological integrity.
- • Collaborate closely with the Head of Design and product design team as a foundational hire reporting into product and design leadership.
- • Contribute to building a culture where user insights drive product decisions and where every voice is valued in shaping fair financial access.
🎯 Requirements
- • Senior-level experience in product or UX research within digital product organizations
- • Demonstrated ability to establish research practices in environments lacking mature research infrastructure
- • Strong mixed-methods expertise with clear judgment on methodology selection
- • Experience operating continuous or rolling research programs
- • Deep understanding of research rigor, bias mitigation, and insight synthesis
- • Ability to elevate organizational research literacy and coach non-researchers on best practices
🏖️ Benefits
- • Virtual-first teamwork with WFH office reimbursement
- • Competitive compensation packages and generous equity
- • Flexible health plans with substantial global subsidies
- • Direct exposure to leadership team
- • Paid global onsites twice yearly (e.g., Vail, San Diego, Mexico City)
- • Growth opportunities tied to contributions, not rigid promotion timelines
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Tilth
Tilth provides a unified platform that automates bookkeeping, payroll, bill pay, and tax preparation for modern ecommerce and DTC brands. It ingests data from Shopify, Amazon, Stripe, and banks, then produces GAAP-compliant financial statements, cash-flow forecasts, and investor-ready reports in days instead of months. The company combines software with a dedicated finance team to handle daily bookkeeping, monthly closes, and sales-tax filings, eliminating spreadsheets and manual reconciliations. Designed for fast-scaling companies, Tilth delivers real-time dashboards, scenario planning, and CFO-level insights so founders can focus on growth rather than back-office tasks.
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