Job Overview
Location
Remote (United States | Canada)
Job Type
Full-time
Category
Data Science
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Manage the end-to-end renewal process for high-value, complex customer accounts, including multi-product and custom contracts, ensuring high retention rates and strengthened client relationships.
- • Serve as the primary point of contact for customers during renewal discussions, guiding them through contract negotiations, term adjustments, and value alignment.
- • Apply a consultative approach to proactively identify and mitigate churn risks while uncovering cross-sell and upsell opportunities aligned with customer needs and expansion strategies.
- • Lead commercial negotiations with procurement and executive stakeholders, strategically reducing discounting over time by reinforcing product value, aligning on outcomes, and promoting standardized pricing and contract terms.
- • Leverage usage analytics, customer health data, and historical renewal behavior to forecast risks and opportunities, proposing tailored renewal strategies to improve retention and satisfaction.
- • Collaborate closely with legal, finance, sales, customer success, and operations teams to resolve complex contract or billing issues, ensure accurate forecasting, and execute seamless renewals.
- • Educate customers on product enhancements, roadmap alignment, and recent features to strengthen the business case for renewal and expansion.
- • Capture and communicate customer feedback to internal teams to inform product improvements and service enhancements.
- • Ensure all renewal agreements are properly documented, compliant with company policies, and accurately recorded in CRM and contract management systems.
- • Contribute to the optimization of renewal processes, templates, and tooling, serving as a subject matter expert for Salesforce and Gainsight.
- • Mentor junior team members in best practices for renewals, customer engagement, and system usage.
- • Utilize AI-powered tools daily for real-time coaching, insight surfacing, and decision support to enhance efficiency and customer engagement.
- • Participate in occasional department-wide offsites, quarterly meetings, and customer events held across Canada, the USA, and EMEA, as required.
- • Maintain alignment with 1Password’s core values: keep it simple, lead with honesty, and put people first, while thriving in a fast-paced, dynamic, and remote-first environment.
🎯 Requirements
- • 4+ years of experience in renewals, account management, and/or customer success within a software or technology environment
- • Strong knowledge of SaaS business models, subscription terms, and recurring revenue principles
- • Proven experience handling complex or strategic renewal and expansion negotiations
- • Demonstrated success in reducing discounting, improving renewal profitability, and influencing cross-sell opportunities
- • Proficient in Salesforce, Gainsight, and related CRM/CSM tooling
- • Excellent communication, relationship-building, and cross-functional stakeholder management skills
🏖️ Benefits
- • Health, dental, and retirement (RRSP/401k) benefits with immediate eligibility
- • Generous paid time off policy and four company-wide wellness days
- • Company equity grant for all full-time employees
- • Commission-eligible compensation structure
- • Paid volunteer days and employee-led inclusion and belonging programs
- • Free 1Password account and peer-to-peer recognition through Bonusly
Skills & Technologies
About AgileBits Inc.
AgileBits Inc. develops 1Password, a cross-platform password manager that securely stores credentials, secrets, and documents for individuals, families, and enterprises. The Toronto-based company provides browser extensions, desktop and mobile apps, and a command-line tool to generate, fill, and audit passwords while enforcing zero-knowledge encryption. Features include shared vaults, SSH key management, sign-in with SSO, advanced reporting, and developer integrations. The product supports Windows, macOS, Linux, iOS, Android, and ChromeOS, and offers hosted or self-hosted deployment. AgileBits serves millions of users and thousands of organizations worldwide, emphasizing privacy, compliance, and ease of use.
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