Job Overview
Location
TN-Nashville-Work-from-Home
Job Type
Full-time
Category
Customer Support
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
- • Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
- • Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
- • Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
- • Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
- • Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
- • Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
- • Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
- • Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
- • Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
- • Redirects customers to applicable in-house resources as necessary.
- • Supports general post-sales issues resolutions as necessary.
🎯 Requirements
- • 1-3 years of experience preferred.
- • High School Diploma, GED or technical certification in related field or equivalent experience preferred.
🏖️ Benefits
- • Medical, dental and vision coverage
- • Paid time off plan
- • Health savings account (HSA)
- • 401k savings plan
- • Access to wages before pay day with myFlexPay
- • Flexible spending accounts (FSAs)
- • Short- and long-term disability coverage
- • Work-Life resources
- • Paid parental leave
- • Healthy lifestyle programs
Skills & Technologies
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About Cardinal Health, Inc.
Cardinal Health, Inc. is a global healthcare services and products company headquartered in Dublin, Ohio, USA. It manufactures and distributes pharmaceuticals and medical supplies, operates nuclear pharmacies, provides supply-chain services, and offers data analytics and consulting to hospitals, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices. The company also develops sterile and non-sterile products, patient-preferred medical devices, and solutions for specialty pharmaceuticals, oncology, and respiratory care, aiming to improve cost-effectiveness and patient outcomes across the healthcare continuum.
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