Senior Salesforce Developer / Solution Architect

Concentrix

Job Overview

Location

MEX Work-at-Home

Job Type

Full-time

Full Job Description

📋 Description

• Senior Salesforce Developer / Solution Architect role focused on leading the design and delivery of Salesforce Service Cloud and contact center solutions for Concentrix, a global technology and services leader powering world-class brands through intelligent transformation.
• Day-to-day responsibilities include serving as architecture lead for Service Cloud initiatives, defining solution patterns and development standards, designing scalable solutions using Apex, Lightning Web Components, Flows, and Omni-Channel, leading code reviews, mentoring developers, and collaborating with stakeholders to translate technical concepts into business language while driving Agile execution.
• Concentrix’s Technical Products and Services team integrates digital engineering, data, and human-centered design to deliver tech-powered experiences that modernize customer interactions, offering a collaborative environment with industry-leading technology and insights across 70+ countries.
• In this role, you will become the go-to subject matter expert for Service Cloud decisions, establish consistent development patterns and standards, earn stakeholder trust through clear guidance on scope and tradeoffs, and deliver scalable, resilient, and agent-friendly contact center solutions that drive client outcomes and value.

🎯 Requirements

• 6+ years of Salesforce experience with deep expertise in Service Cloud
• Proven experience as a Technical Lead or Solution Architect
• Strong hands-on experience with Apex, SQL, asynchronous processing, Lightning Web Components (LWC), and Salesforce Flows
• Experience designing solutions for contact centers or customer support environments
• Demonstrated ability to lead and mentor development teams
• Strong communication skills to engage both technical and non-technical stakeholders
• Experience working in Agile/Scrum environments

🏖️ Benefits

• Fully remote work arrangement (MEX Work-at-Home)
• Opportunity to work with a globally recognized employer awarded 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture'
• Access to advanced technology solutions, deep industry expertise, and data-driven insights to drive intelligent transformation
• Professional growth through mentoring developers and leading strategic consulting, design, and advisory services for top global brands
• Exposure to cutting-edge Salesforce technologies including Omni-Channel, Service Cloud Voice, and CI/CD tools like Copado and Gearset
• Engagement in meaningful work that simplifies customer experiences and helps companies become refreshingly simple to work with

Skills & Technologies

Git

REST

Senior

Remote

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Concentrix

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About Concentrix

Concentrix is a global technology and services leader that partners with over 2,000 of the world's leading organizations to drive intelligent transformation. They specialize in modernizing technology, enhancing customer experiences, and solving complex business challenges through a blend of deep human insights and advanced AI-powered solutions. Their offerings span strategy, data analytics, enterprise technology, and digital operations, with a particular focus on innovative AI products like iX Hero for contact centers. Serving a diverse array of industries from automotive to healthcare, Concentrix leverages its extensive global reach to help businesses grow and simplify interactions, ensuring they remain competitive in a rapidly evolving digital landscape.

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