Senior ServiceNow Business Analyst Public Trust (Remote) TT

📋 Description

• • Senior ServiceNow Business Analyst supporting federal customers in ICF’s DMX division, a rapidly growing technology department delivering strategic IT solutions to public and private-sector clients.
• • Day-to-day responsibilities include gathering and analyzing business requirements, writing user stories, facilitating Agile ceremonies (Scrum/Kanban), validating development outputs, conducting user acceptance testing, authoring training documentation, and serving as a liaison between technical teams and business stakeholders.
• • Part of the Application Development Sustainment Services (ADSS) team supporting Treasury Enterprise Application (EA) platform systems critical to the Department of Treasury’s IT mission, providing Operations and Maintenance (O&M) and Development and Modernization (DM&E) efforts.
• • Opportunity to deepen expertise in ServiceNow low-code platform implementations, Agile methodologies, federal contracting processes, and cross-functional collaboration while contributing to high-impact government IT modernization initiatives.