Senior ServiceNow Developer

Bounteous Holdings LLC

Job Overview

Location

Mexico

Job Type

Full-time

Full Job Description

📋 Description

• Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and script includes.
• Serve as a core technical contributor on high-priority ServiceNow implementations and platform modernization engagements for clients across Bounteous’s global portfolio.
• Independently own complex development workstreams, ensuring timely delivery of scalable, high-quality ServiceNow solutions aligned with client requirements.
• Collaborate closely with architects and project leads to translate business needs into technical specifications and implement robust, maintainable ServiceNow configurations.
• Mentor junior ServiceNow developers by providing technical guidance, code reviews, and best practice recommendations to elevate team capabilities.
• Optimize existing ServiceNow instances for performance, scalability, and usability, identifying and resolving bottlenecks in workflows or scripts.
• Apply deep expertise in ServiceNow platform capabilities to solve complex enterprise challenges in IT service management, human resources service delivery, and service portfolio management.
• Ensure all developed solutions adhere to ServiceNow best practices, security standards, and change management protocols.
• Participate in requirement gathering sessions with clients and internal stakeholders to clarify scope, define success metrics, and align technical delivery with business outcomes.
• Document technical designs, configuration changes, and implementation steps to support knowledge transfer and future maintenance.
• Stay current with ServiceNow platform updates, new features, and industry trends to recommend enhancements and innovations for client engagements.
• Engage in cross-functional collaboration with teams in Strategy, Analytics, Digital Engineering, and Experience Design to deliver integrated digital transformation solutions.
• Support testing, deployment, and post-launch activities including UAT coordination, bug resolution, and user training materials preparation.
• Maintain a delivery-focused mindset with strong attention to detail, ensuring all configurations are error-free, well-tested, and aligned with client SLAs.
• Contribute to proposal development and scoping efforts by providing technical input for ServiceNow-related client engagements.

🎯 Requirements

• 7 years of hands-on experience building, configuring, and optimizing enterprise ServiceNow solutions
• Proven expertise in ITSM, HRSD, and SPM modules within ServiceNow
• Strong proficiency in ServiceNow development tools including workflows, business rules, client scripts, UI policies, and script includes
• Experience mentoring junior developers and leading technical workstreams independently
• Demonstrated ability to collaborate with architects and project leads on complex implementations
• Familiarity with ServiceNow best practices, security standards, and change management protocols

🏖️ Benefits

• Opportunity to work with over 4,000+ expert team members across the Americas, APAC, and EMEA
• Engagement with leading technology providers on transformative digital experiences
• Participation in Bounteous’s Co-Innovation methodology to accelerate value creation for clients
• Exposure to global client portfolio and diverse digital transformation projects

Skills & Technologies

Senior

Onsite

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Bounteous Holdings LLC

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About Bounteous Holdings LLC

Bounteous is a digital transformation consultancy that creates omnichannel commerce and brand experiences through strategy, design, engineering, and data. It serves Fortune 500 clients in retail, financial services, consumer goods, travel, and healthcare, building customer platforms and analytics programs that integrate Adobe, Google, Acquia, and other cloud technologies. Founded in 2003 and headquartered in Chicago, it operates additional offices across North America and Europe, combining strategy consulting, user experience design, software development, and performance marketing to help large enterprises accelerate digital growth and operational efficiency.

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