Job Overview
Location
London
Job Type
Full-time
Category
HR & Recruiting
Date Posted
June 16, 2026
Full Job Description
đź“‹ Description
- • The Senior Services Engagement Manager at Ironclad Inc. plays a critical role in driving professional services sales and ensuring customer success by serving as the primary point of contact and trusted advisor for customers throughout their implementation journey.
- • Day to day, the role involves leading professional services discovery and scoping discussions, managing customer escalations, aligning with sales and partner teams on pre-sales activities, developing sales content for services offerings, collaborating on service design for new product functionality, forecasting professional services bookings, understanding implementation drivers tied to customer retention, tracking project progress against success metrics, and referring partners for specialized services not delivered internally.
- • Ironclad is the leading AI contracting platform that transforms agreements into assets, trusted by transformative organizations like Rivian, WHO, and the Associated Press. Recognized as a Leader in Forrester Wave and Gartner Magic Quadrant for CLM, a Fortune Great Place to Work, and featured in Fast Company’s Most Innovative Workplaces and Forbes’ AI 50, Ironclad is backed by top investors including Accel, Sequoia, and Y Combinator.
- • In this role, the individual will develop deep expertise in professional services strategy, cross-functional alignment, and customer success metrics, while gaining influence over go-to-market planning and service offering design—positioning them to drive both customer outcomes and business growth.
🎯 Requirements
- • Program Management skills (Communication, Tracking projects, Raising Risks)
- • SOW and Contract Negotiations
- • Ability to build rapport with peers and customers
- • Technical Skills: Experience with configuration and deployment of SaaS offerings
- • Cross functional collaboration: Ability to work with and build solid relationships with sales, partners, SEM, product teams and legal teams
🏖️ Benefits
- • Private Medical & Dental insurance, covered at 100% for you and dependents
- • Life assurance and Income Protection
- • Generous leave policies, including parental leave, medical leave, and compassionate leave
- • Family-forming support through Maven for you and your partner
- • Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
- • Standard pension contribution scheme
- • Regular team events to connect, recharge, and have fun
- • Opportunity to help build the company you want to work at
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Ironclad Inc.
Ironclad provides cloud-based contract lifecycle management software that helps legal, procurement, sales and HR teams create, negotiate, approve, sign, store and analyze contracts. Its no-code workflow builder automates approvals, renewals, and compliance checks while integrating with CRM, e-signature and cloud storage platforms. The platform offers AI-powered clause analysis, obligation tracking and analytics dashboards that surface contract data to drive business decisions. Enterprises use Ironclad to reduce cycle times, ensure regulatory compliance and gain visibility into contract portfolios.
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