Senior SMB Account Executive (Greater China Region)

📋 Description

• • Drive significant top-line revenue growth for Zendesk by proactively acquiring new customers within the Small and Medium-sized Business (SMB) segment across the Greater China Region.
• • Develop and execute strategic sales plans to penetrate new markets and expand Zendesk's customer base, focusing on identifying and closing deals of varying sizes.
• • Cultivate and nurture strong, long-lasting customer relationships, ensuring high levels of satisfaction and fostering loyalty to drive retention and repeat business.
• • Proactively identify and capitalize on opportunities to cross-sell and upsell additional Zendesk products and services to existing customers, thereby optimizing account revenue and profitability.
• • Leverage data insights, customer intent signals, and product adoption history to inform prospecting efforts, refine sales strategies, and enhance customer retention initiatives.
• • Masterfully articulate the value proposition of Zendesk's suite of products, effectively aligning them with customers' unique business objectives and challenges to ensure successful adoption and expansion.
• • Lead competitive sales cycles with confidence and expertise, employing strong communication, negotiation, and value-selling techniques to build compelling business cases that resonate with key stakeholders.
• • Consistently develop and maintain a robust pipeline of qualified opportunities, meticulously tracking all details and sales stages within Salesforce to ensure accurate forecasting and efficient deal management.
• • Provide accurate and timely weekly, monthly, and quarterly sales forecasts, demonstrating a clear understanding of pipeline health and revenue projections.
• • Consistently exceed ambitious quarterly and annual revenue goals, demonstrating a commitment to achieving and surpassing sales targets.
• • Collaborate effectively with internal teams, including Marketing, Sales Development, Customer Success, and Product, to refine sales strategies, enhance sales enablement resources, and streamline overall sales execution.
• • Achieve and exceed weekly and monthly Key Performance Indicators (KPIs) related to sales activities, pipeline generation, and conversion rates.
• • Conduct thorough account research and develop targeted outreach strategies to engage prospective clients and build meaningful connections.
• • Possess a deep understanding of the SaaS landscape and the specific needs of SMBs in the Greater China Region, enabling tailored solutions and consultative selling.
• • Act as a trusted advisor to clients, guiding them through their customer experience journey and demonstrating how Zendesk can be a strategic partner in their success.
• • Contribute to a culture of continuous improvement by sharing best practices, market insights, and customer feedback with the sales team and broader organization.
• • Maintain a high level of product knowledge and stay abreast of industry trends and competitive offerings to effectively position Zendesk in the market.
• • Manage multiple priorities and opportunities simultaneously, demonstrating exceptional organizational and multi-tasking skills in a fast-paced environment.
• • Develop and execute comprehensive territory plans to maximize market penetration and revenue generation within the assigned geographical area.
• • Utilize CRM tools such as Salesforce and other sales enablement platforms (e.g., Clari) to manage leads, track opportunities, and analyze sales performance.
• • Embrace an entrepreneurial spirit, demonstrating initiative, resourcefulness, and a proactive approach to problem-solving and opportunity creation.
• • Foster strong collaborative relationships internally and externally, working effectively with diverse teams and stakeholders to achieve shared goals.
• • Commit to continuous professional growth and development, actively seeking opportunities to enhance sales skills, product knowledge, and market understanding.
• • Understand and navigate the nuances of doing business in the Greater China Region, including cultural considerations and market dynamics.
• • Ensure a seamless and positive experience for all prospective Zendesk customers from initial contact through to deal closure.