Senior Software Engineer

📋 Description

• • Architect and evolve Zendesk’s AI-native data and analytics platform, a high-scale system that ingests billions of customer interactions and surfaces agentic, narrative-driven insights through proprietary memory graphs learned from analysts’ own behavior.
• • Own end-to-end feature delivery across a polyglot stack: Java + Maven/Spring on the backend, TypeScript + React on the frontend, all orchestrated via Kubernetes on AWS (AMIs, ElastiCache, Redis, DynamoDB). You will write, review, and ship production code that immediately impacts millions of Zendesk users.
• • Extend and harden a trusted, explainable analytics layer that powers critical business decisions for our customers. This involves designing new APIs, optimizing Spark-based ETL pipelines, and ensuring data quality, lineage, and governance at petabyte scale.
• • Collaborate daily with a tight-knit, senior engineering squad, a Technical Lead, and a Product Manager to define quarterly OKRs, decompose epics, and deliver incremental value every sprint. Expect rigorous design reviews, blameless post-mortems, and a culture of mutual mentorship.
• • Champion engineering excellence: drive adoption of clean-code practices, automated testing (unit, integration, contract), CI/CD guardrails, and observability standards that keep MTTR low and customer trust high.
• • Evaluate emerging datasets and third-party signals for analytical potential. Prototype quick spikes, measure impact, and productionize the winners while documenting trade-offs for future reference.
• • Debug and optimize distributed systems under real-world load. You will trace requests across microservices, tune JVM performance, profile React render cycles, and leverage Linux internals to squeeze out every millisecond.
• • Influence the broader Data and Analytics roadmap by distilling customer pain points into actionable engineering initiatives, presenting findings to leadership, and securing resources for high-leverage bets.
• • Foster an inclusive, psychologically safe team culture. Lead by example in code reviews, give actionable feedback, and actively sponsor junior engineers and peers from under-represented groups.
• • Participate in Zendesk’s hybrid work model: spend part of your week in our San Francisco headquarters for high-bandwidth collaboration, white-boarding, and team rituals, while enjoying the flexibility of remote work aligned to Pacific Standard Time.