Senior Solutions Architect

Paddle.com Market Limited

Job Overview

Location

Austin TX

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a technical expert within the Sales team to enable software vendors to integrate and leverage Paddle’s Merchant of Record platform for payments, subscriptions, and tax compliance.
• Become a deep subject matter expert on Paddle’s product suite, including checkout flows, merchant dashboard, and RESTful APIs, and communicate these capabilities to technical and non-technical stakeholders.
• Develop customized integration plans and provide sample code to guide enterprise software sellers through successful implementation of Paddle’s solutions.
• Partner directly with Account Executives during customer calls to address technical objections, demonstrate product value, and accelerate deal closure.
• Collaborate with Account Managers to ensure smooth onboarding and launch of new customers, removing technical friction during implementation.
• Act as the primary technical liaison between customers and internal Product and Engineering teams, translating customer feedback into actionable product requirements and bug reports.
• Contribute to the creation and maintenance of public-facing and internal documentation, including integration guides, API references, and best practice playbooks.
• Engage with C-suite executives and senior developers to align Paddle’s offerings with their business goals and technical architectures.
• Support the expansion of Paddle’s global footprint by adapting integration strategies to meet regional compliance, tax, and payment method requirements across 245 territories.
• Participate in cross-functional initiatives to improve customer success outcomes, product usability, and sales enablement materials.
• Represent Paddle at industry events and customer workshops to showcase technical expertise and strengthen brand credibility in the SaaS payments space.
• Maintain up-to-date knowledge of evolving payments ecosystems, subscription billing models, and financial compliance standards to provide authoritative guidance to clients.
• Proactively identify and escalate technical blockers or product gaps impacting customer adoption and retention.
• Foster a collaborative, customer-centric culture by sharing insights across the Sales, Product, and Engineering teams.

🎯 Requirements

• Proven experience in sales engineering or solutions architecture with enterprise-level clients
• Solid experience with full or partial stack development, application frameworks, and common API interfaces
• Demonstrated experience integrating and working with APIs in production environments
• Experience in payments systems, accounting practices, or subscription management
• Strong interpersonal and customer management skills developed in a client-facing role
• Ability to clearly explain technical concepts to both technical and non-technical audiences

🏖️ Benefits

• Attractive salaries and stock options
• Retirement plans
• Private healthcare
• Unlimited holidays
• 4 months paid family leave regardless of gender
• Annual learning fund for personal development
• Regular internal and external training opportunities
• Digital-first work model with option to work remotely, from Paddle hubs, or a hybrid of both

Skills & Technologies

Senior

Remote

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Paddle.com Market Limited

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About Paddle.com Market Limited

Paddle provides a complete payments, tax, and subscription management platform for SaaS companies. It acts as a merchant of record, handling global payment processing, sales tax compliance, fraud prevention, and subscription billing so developers can focus on product development. The company supports multiple currencies and payment methods, offers analytics and revenue recovery tools, and integrates with existing business systems. Paddle serves thousands of software businesses worldwide, simplifying the complexity of selling software internationally.

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