Senior Solutions Engineer, Enterprise & Strategic, USA, Remote

FundraiseUp Inc.

Job Overview

Location

USA (EST and CST) - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join Fundraise Up as a Senior Solutions Engineer, a pivotal role within our dynamic and rapidly growing SaaS company, dedicated to revolutionizing nonprofit fundraising.
• In this remote position, you will be instrumental in driving the success of our enterprise and strategic clients across the USA, specifically within the EST and CST time zones, ensuring seamless onboarding and technical integration.
• You will collaborate closely with our Sales, Presales, and Customer Success teams, acting as a technical expert and strategic advisor to help our nonprofit partners maximize their fundraising potential.
• Your primary responsibility will be to lead and manage large-scale enterprise onboarding projects from initial kickoff through to successful go-live, meticulously overseeing scope, timelines, stakeholder management, and risk mitigation.
• This role demands a deep understanding of technical challenges and the ability to architect and implement innovative solutions tailored to the unique needs and objectives of nonprofit organizations.
• You will be at the forefront of translating client requirements into actionable technical strategies, ensuring that our platform is optimally configured to drive revenue growth and enhance donor engagement.
• A key aspect of your role will involve developing and executing strategies in partnership with Sales and Customer Success to accelerate revenue actualization, focusing on activating various fundraising channels and leveraging advanced methodologies.
• You will play a crucial role in bridging the gap between our clients' operational needs and the technical capabilities of the Fundraise Up platform, ensuring a clear path to value realization.
• This includes conducting A/B tests to optimize campaign performance and providing data-driven best practices to help clients achieve their revenue targets.
• The successful candidate will possess a strong consultative approach, engaging with clients at various levels, including C-suite executives, to build trust and foster long-term partnerships.
• You will be expected to act as a trusted advisor, offering expert guidance on how to overcome technical hurdles and leverage our platform's features to their fullest potential.
• Collaboration extends to our Product teams, where you will serve as a vital conduit for customer feedback, ensuring that insights from the field directly inform product development and enhancements.
• This ensures our platform remains at the cutting edge of fundraising technology and continues to meet the evolving needs of the nonprofit sector.
• The role requires a proactive and self-sufficient individual who thrives in a fast-paced startup environment, demonstrating exceptional problem-solving skills, organization, and motivation.
• You will be responsible for creating compelling proposals that clearly articulate solutions to complex technical problems, showcasing your ability to think critically and creatively.
• A significant part of your contribution will involve project management of new client onboarding processes, ensuring a smooth and efficient transition onto the Fundraise Up platform.
• You will leverage your expertise in web/marketing systems, CRMs, analytics, data management, compliance, and integration to build robust and scalable solutions.
• The ideal candidate will possess a strategic business mindset, capable of connecting day-to-day operational decisions with tangible downstream revenue outcomes for our clients.
• Balancing standardized technical rigor with a nuanced understanding of fundraising strategy is essential to ensure sustainable, long-term customer growth and success.
• You will be empowered to drive innovation, exploring and implementing AI-driven methodologies to accelerate the time to value for our clients, making their fundraising efforts more efficient and effective.
• This role offers a unique opportunity to make a significant impact on the nonprofit sector by enabling organizations to raise more funds and achieve their missions more effectively.
• By joining Fundraise Up, you become part of a mission-driven company committed to technological excellence and client success.

🎯 Requirements

• 8+ years of demonstrated success in sales engineering, solutions consulting, or implementation within a SaaS organization.
• Strong technical proficiency with experience in middleware solutions (e.g., Zapier), data management (e.g., Salesforce/Hubspot integrations), web analytics, and web development.
• Proven ability to architect and implement complex technical solutions tailored to client needs.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders, including C-level executives.
• Strategic business acumen with a strong understanding of how technical solutions drive revenue outcomes.
• Experience with nonprofit technology and/or nonprofit data migration is a significant advantage.
• Ability to thrive in a fast-paced, dynamic, and hyper-growth startup environment.
• Strong problem-solving skills and a proactive, self-sufficient work ethic.

🏖️ Benefits

• Comprehensive Health, Dental, and Vision insurance with generous employer coverage (100% for employees, 80% for employee + dependents, 70% for employee + family).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Generous Paid Time Off: 20 vacation days, 5 sick days, 11 company holidays, plus 1 floating holiday.
• 401(k) retirement plan with a company match to support your long-term financial goals.
• Fully company-paid insurance policies including short-term disability, long-term disability, basic life insurance, and accidental death & dismemberment (AD&D).
• Paid Parental Leave: 12 weeks for primary caregivers and 6 weeks for secondary caregivers.
• Home Office Stipend: A generous allowance to create an optimal remote work environment.
• Professional Development Stipend: An annual budget for workshops, courses, and seminars to support your continuous learning and career growth.
• Charitable Giving Program: Opportunities to give back with paid volunteer time off for work with registered non-profits.

Skills & Technologies

Senior

Remote

$155k-190k

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FundraiseUp Inc.

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About FundraiseUp Inc.

FundraiseUp provides a SaaS donation platform for nonprofits, charities, and NGOs. Its technology uses AI and behavioral data to personalize giving experiences, increase donor conversion, and reduce abandonment. Features include one-click payments, recurring giving, multilingual donation forms, and analytics dashboards. The platform integrates with CRMs like Salesforce and Blackbaud, supports Apple Pay, Google Pay, PayPal, ACH, and credit cards, and offers A/B testing and fraud protection. It serves organizations worldwide, helping them raise funds online without dedicated technical staff.

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