Job Overview
Location
Work From Anywhere-India
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for hosted clients during implementation and migration processes, addressing technical questions and concerns with specialized expertise.
- • Coordinate, plan, and implement network security measures to protect client data, software, and hardware infrastructure.
- • Conduct consistent external client interactions including recurring calls, virtual troubleshooting sessions, and regular email communication.
- • Troubleshoot, diagnose, and resolve complex hardware, software, network, and system issues affecting hosted environments.
- • Monitor server performance metrics and recommend or execute performance adjustments to maintain optimal system operation.
- • Implement, operate, and maintain server, storage, and backup infrastructure systems within cloud-based environments.
- • Migrate, restore, and configure SQL databases across data centers with precision and minimal downtime.
- • Actively participate in Disaster Recovery planning, testing, and execution to ensure business continuity for hosted clients.
- • Manage and maintain the internal Confluence site as the central repository for technical reference materials and procedural documentation.
- • Facilitate seamless project handoffs from implementation teams to client success teams, ensuring all deliverables are completed and documented.
- • Apply deep knowledge of cloud computing, database management, and systems integrations to resolve technical challenges across hosted platforms.
- • Utilize technical tools including Salesforce, SAP, Confluence, Jira, PowerBI, and Mavenlink to support client operations and internal workflows.
- • Demonstrate strong analytical and critical thinking skills to interpret complex technical data and solve multifaceted system issues.
- • Maintain meticulous attention to detail while managing multiple client projects and technical documentation simultaneously.
- • Communicate effectively with both internal technical teams and external clients through clear oral, written, and interpersonal interactions.
- • Comprehend and apply specialized healthcare industry workflows, particularly in Acute or Ambulatory care settings, to support client-specific needs.
- • Support broader team objectives through additional duties as assigned by supervisors, ensuring alignment with organizational goals.
🎯 Requirements
- • 7+ years of experience in cloud-based computing
- • Bachelor’s Degree in Computer Science, Computer Software, or related field (or equivalent combination of education and experience)
- • Project Management Professional (PMP) certification
- • AWS or other cloud-based certification
- • Experience with NextGen Healthcare Practice Management or Electronic Health Record systems
- • General healthcare experience in Acute or Ambulatory settings
🏖️ Benefits
- • Work From Anywhere-India flexibility
- • Opportunity to work with leading healthcare technology platforms
- • Exposure to enterprise-level cloud infrastructure and disaster recovery systems
- • Collaborative environment with technical leadership and subject matter experts
Skills & Technologies
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About NextGen Healthcare, Inc.
NextGen Healthcare, Inc. provides cloud-based electronic health record, practice management, revenue-cycle and interoperability software to ambulatory medical practices. Founded in 1976, the company serves more than 100,000 providers in the United States. Its integrated platform supports clinical, administrative and analytics workflows for specialties including family medicine, internal medicine, cardiology, orthopedics and behavioral health. Headquartered in Atlanta, Georgia, NextGen also offers patient-engagement, population-health and managed-services solutions, helping independent physicians and health systems improve outcomes, reduce administrative burden and meet regulatory requirements.
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