Job Overview
Location
India - Pune
Job Type
Full-time
Category
Product Management
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • The Senior Specialist Program Manager, CX at NICE Ltd. serves an instrumental role in delivering CX software features, roadmap, and solutions to high-end market customers, driving organizational success through governance, standardization, consensus building, and planning efficiency efforts.
- • Day to day, the role involves executing product vision through roadmap articulation, interfacing with cross-functional teams to drive software objectives (including AI, ML, and automation initiatives), serving as a unifying force for complex efforts, leading teams to ensure on-schedule and on-budget delivery, articulating status and plans with accuracy, identifying resource conflicts, giving clear direction on product and project questions (including AI model dependencies), coordinating with Product Management for launches and documentation, maintaining deep product expertise from the end-user perspective (including AI-assisted user journeys), participating in continuous process improvement using AI-enabled insights, following company ethics and policies, and communicating effectively with internal and external customers.
- • The team operates within NICE Ltd., a global leader in AI, cloud, and digital innovation, serving 25,000+ businesses including 85 Fortune 100 companies, managing over 120 million customer interactions and 3+ billion financial transactions daily, with over 8,500 employees across 30+ countries.
- • In this role, the person can learn and achieve advanced program management at the intersection of strategic customers, product management, architecture, executives, and AI-driven innovation, while developing expertise in CX AI platform delivery, influencing cross-functional teams without formal authority, and contributing to reduced costs, faster time-to-market, and increased predictability through AI-enabled metrics and insights.
🎯 Requirements
- • Bachelors or Masters Degree in Computer Science, Information Technology or related field or equivalent work experience required
- • 10+ years of project leadership in a cross-functional environment
- • 10+ years hands-on experience working in a key software development lifecycle role
- • 10+ years of demonstrated success defining and launching products
- • Functional experience with Agile/Scrum and other modern development methodologies
- • Strong technical background with experience in communications, customer experience, AI, telephony, hosted-solutions, or contact center related fields
🏖️ Benefits
- • Join an ever-growing, market disrupting, global company where teams are comprised of the best of the best, working in a fast-paced, collaborative, and creative environment
- • Enjoy NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week, enabling maximum flexibility
- • Endless internal career opportunities across multiple roles, disciplines, domains, and locations
- • Opportunity to work with cutting-edge AI, cloud, and digital technologies as part of an innovation powerhouse consistently recognized as a market leader
- • Work with software used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, managing over 120 million customer interactions and 3+ billion financial transactions daily
Skills & Technologies
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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