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This position was posted on June 3, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote - United States
Job Type
Full-time
Category
DevOps
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Provide live and remote technical support to TAC Advisors and GM dealer personnel for complex vehicle diagnostic and repair issues.
- • Independently manage high-complexity cases using expert knowledge of TAC ETA processes, diagnostic practices, and escalation workflows.
- • Determine when to escalate vehicle issues to Field Service Engineers (FSE) based on predefined criteria, field requests, and technical assessment.
- • Identify patterns in case activity to uncover emerging product issues and communicate resolutions to Engineering and Quality teams.
- • Create, publish, and update service bulletins within GM’s Service Information (SI) system, including preliminary service information and case-closing resolutions.
- • Serve as the single point of contact for technical support across all GCCX Business Units, Field Personnel (CAM, RVM, DMPS, FSE), and Executive Leadership.
- • Exercise independent judgment to assess technical issues, propose solutions, and determine appropriate actions within established procedures and broad guidelines.
- • Build and maintain strong working relationships with Brand Quality, Engineering, and cross-functional business partners to resolve current and launch-related product issues.
- • Develop and lead presentations to support issue identification, resolution alignment, and business decision-making for leadership and cross-functional teams.
- • Mentor, coach, and develop other TAC consultants in diagnostic approaches, escalation handling, and problem resolution techniques.
- • Balance tactical case support with strategic responsibilities including trend analysis, process improvement, and organizational alignment.
- • Maintain active technical certifications and ensure compliance with GM’s technical standards and procedures.
- • Communicate effectively with diverse audiences, adapting technical language for technicians, managers, and executive leadership.
- • Manage multiple priorities in a fast-paced environment while working independently or collaboratively to drive timely case resolution.
- • Contribute to building a customer-centric operating model by recommending process improvements and sharing actionable business intelligence.
🎯 Requirements
- • High school diploma with 10+ years of automotive technician experience, or equivalent combination of education and experience
- • Minimum of 4 current ASE Certifications
- • Expert knowledge of TAC ETA processes, major automotive systems, diagnostic practices, and escalation workflows
- • Excellent oral and written communication skills with ability to present effectively to leadership and cross-functional partners
- • Proven ability to mentor, coach, and develop others in diagnostic and escalation procedures
- • Ability to work independently with minimal guidance and exercise sound judgment within defined procedures
🏖️ Benefits
- • Health, dental, and vision insurance
- • Health Savings Account and Flexible Spending Accounts
- • Retirement savings plan
- • Paid vacation and holidays
- • Employee Assistance Program
- • GM vehicle discounts
Skills & Technologies
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About General Motors Company
General Motors Company designs, manufactures, and markets cars, trucks, crossovers, and automobile parts worldwide under the Chevrolet, Buick, GMC, and Cadillac brands. It also provides automotive financing through GM Financial and invests in electric and autonomous vehicle technologies, including the Ultium battery platform. Founded in 1908 and headquartered in Detroit, Michigan, GM operates manufacturing, assembly, and distribution facilities across North America, South America, Asia, and other regions.
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