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Job Overview
Location
UK - London
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a Senior Technical Account Manager at Airwallex, you will serve as the trusted technical advisor for a portfolio of enterprise and high-growth customers across Europe, sitting at the intersection of product, engineering, and commercial teams to guide complex API integrations, troubleshoot issues, and drive adoption, expansion, and long-term retention.
- • Day to day, you will act as the technical owner for customer integrations on Airwallex’s platforms (APIs, SDKs, system integrations), diagnose and resolve complex technical and operational challenges, lead business and technical reviews (QBRs), own technical escalations, partner with sales teams to identify expansion opportunities, and use product usage data and commercial metrics to monitor account health and recommend strategies.
- • You will join the Enterprise Business team, which partners with sophisticated global businesses to help them scale using Airwallex’s unified payments and financial platform. The team works closely with product, engineering, marketing, and operations to solve complex customer problems and deliver long-term value in a collaborative, ambitious, and supportive environment.
- • In this role, you will deepen your expertise in Airwallex’s payment, treasury, issuing, and embedded finance products, strengthen your stakeholder management skills across technical and non-technical audiences, gain exposure to European payments regulations like PSD2 and SEPA, and grow your career by solving high-visibility problems with exceptional teammates in a fast-paced, high-growth fintech leader valued at US$8 billion.
🎯 Requirements
- • 5+ years in a technical customer-facing role (e.g. Technical Account Manager, Solutions Consultant, Technical CSM, Implementation Manager) within payments, fintech, SaaS or financial services
- • Strong technical foundation with solid understanding of APIs, SDKs, webhooks and system integrations, and the ability to quickly grasp complex technical architectures
- • Proven, hands-on experience designing, implementing and supporting integrations for payment or similar financial product stacks
- • Demonstrated track record of diagnosing and solving complex technical and operational issues, working through cross-functional teams to drive resolution
- • Experience acting as a trusted technical advisor to enterprise customers, including managing post-sale relationships, leading structured reviews (e.g. QBRs) and handling high-stakes escalations
- • Evidence of a commercial mindset – comfortable partnering with sales and account management teams to identify and shape upsell and cross-sell opportunities
- • Fluency in English, with excellent written and verbal communication skills and the ability to clearly explain technical concepts to both engineers and senior non-technical stakeholders
- • Self-starter who thrives in a fast-paced, high-growth environment, able to manage multiple complex accounts and willing to travel within Europe as required
🏖️ Benefits
- • Opportunity to work with over 200,000 global businesses including Brex, Rippling, Navan, Qantas, and SHEIN on a unified payments and financial platform
- • Part of a team of over 2,000 innovative people across 26 global offices, backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Sequoia, and Salesforce Ventures
- • Hybrid work model with 3 days in office policy in London, enabling collaboration and flexibility
- • Access to continuous learning and career growth as Airwallex builds the future of global banking and payments
- • Exposure to complex, high-visibility problems with exceptional teammates in a mission-driven, founder-like culture that values ownership, curiosity, and first-principles thinking
Skills & Technologies
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About Airwallex (UK) Limited
Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.
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