Senior Technical Account Manager, Okta Strategic Customers

📋 Description

• • As a Senior Technical Account Manager (TAM) for Okta's Strategic Customers, you will be a pivotal technical advisor and advocate, focusing exclusively on Workforce Identity solutions for some of the largest and most influential enterprise organizations across diverse industries like Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.
• • Your primary responsibility will be to cultivate deep, enduring relationships with these strategic clients, establishing yourself as the go-to technical expert and the primary point of contact for their technical leadership. You will earn Okta's trusted advisor status by consistently demonstrating profound technical expertise and strategic insight.
• • You will masterfully apply your comprehensive technical knowledge to dissect and resolve complex customer challenges, architect sophisticated identity solutions, and significantly influence their long-term identity strategies. This involves collaborating closely with customers to align their identity roadmaps with overarching business objectives, ensuring their success and maximizing their adoption of the Okta platform.
• • A key aspect of your role will be developing and executing tailored technical success plans for a portfolio of increasingly large and complex customers. You will proactively identify opportunities to expand the customer's Okta footprint by introducing new use cases and enhancing their overall security posture, thereby securing Okta's position against competitive threats.
• • You will be instrumental in driving advanced problem-solving, capable of dissecting intricate, multi-faceted technical issues and orchestrating effective, timely resolutions. This includes proactively identifying potential risks within customer environments and developing robust mitigation plans with clear ownership and accountability.
• • You will be empowered to handle the majority of customer technical escalations independently, or in close collaboration with the Customer Success Manager (CSM), ensuring swift and effective resolution.
• • Managing competing priorities with minimal impact on delivery will be crucial, demonstrating a commitment to follow-through on all assigned activities and customer commitments.
• • You will act as a strong advocate for the customer internally, representing their needs and perspectives to cross-functional teams, including Engineering and Support, while also upholding company policies and decisions that align with Okta's best interests.
• • Facilitating challenging discussions with senior stakeholders, both within customer organizations and internally, will be a regular part of your role, requiring exceptional communication and negotiation skills.
• • As a thought leader, you will proactively share best practices, conduct workshops, and deliver training sessions to elevate customer understanding and adoption of Okta's solutions. You will generate valuable vertical-specific and use-case insights, demonstrating advanced knowledge of the Okta platform and the broader identity domain, with a strong emphasis on enhancing customer security.
• • You will contribute to the creation of repeatable assets and strategies that benefit the entire TAM team, driving efficiency and knowledge sharing. Furthermore, you will mentor peers and colleagues, actively upskilling the team's technical capabilities and fostering a culture of continuous learning and development.
• • Your contributions will extend to developing and refining adoption and retention strategies, leveraging your deep understanding of customer patterns and leading the execution of these initiatives.
• • You will also take ownership of project tasks or initiatives aimed at improving TAM processes, knowledge management, and overall team effectiveness, solidifying your role as a leader within the organization.
• • The role requires a deep understanding of Okta's Workforce Identity solutions, including Identity & Access Management (IAM) such as Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory. You will also be involved with Identity Governance & Administration (IGA) like Lifecycle Management and Identity Governance, and Privileged Access Management (PAM).
• • Additionally, you will engage with Identity Threat Detection & Response (ITDR) solutions, including Identity Security Posture Management and Identity Threat Protection, ensuring customers leverage Okta's full suite of capabilities to build a more secure world.
• • You will be expected to stay abreast of evolving identity threats and best practices, translating this knowledge into actionable advice and strategic recommendations for your assigned customers.