Senior Technical Program Manager, NPI

📋 Description

• • Serve Robotics is at the forefront of revolutionizing urban logistics, envisioning a future where personable sidewalk robots efficiently handle deliveries, alleviating street congestion and enhancing accessibility for both consumers and local businesses. Our innovative robots are already actively engaged in commercial deliveries across major US cities, delighting merchants, customers, and pedestrians alike. We are a dynamic team of seasoned professionals from software, hardware, and design backgrounds, united by a shared passion for building a better future through technology. We tackle complex, real-world challenges by integrating cutting-edge robotics, machine learning, and computer vision, always with a keen focus on delivering an exceptional end-to-end user experience. Our culture is characterized by agility, diversity, and a relentless drive for innovation, fostering a collaborative and respectful environment where complex problems are solved collectively.
• • As a Senior Technical Program Manager, New Product Introduction (NPI) at Serve Robotics, you will play a pivotal role in orchestrating the successful planning, execution, and continuous optimization of intricate technical projects. Your primary focus will be on our hardware and manufacturing development and deployment initiatives. You will be instrumental in coordinating the synergistic efforts of our mechanical, electrical, NPI, and manufacturing teams, ensuring seamless operations and the efficient delivery of critical components and robots. A deep understanding of technical systems and processes is essential, enabling you to proactively identify potential roadblocks and champion initiatives for continuous improvement.
• • This role extends to developing and implementing robust processes designed to streamline organizational workflows and accelerate progress on key strategic objectives. You will contribute significantly to robot upgrades, configuration management, and the refinement of our design practices, ensuring scalability and reliability as we grow. Your responsibilities will encompass defining the comprehensive scope, detailed timelines, critical milestones, optimal resource allocation, and proactive risk mitigation strategies for a diverse portfolio of hardware and manufacturing projects. This includes meticulous oversight of mechanical part design, development, and rigorous testing; PCBA and cabling design, development, and testing; and the establishment and refinement of best-in-class manufacturing practices.
• • You will lead and facilitate cross-functional collaboration, bringing together hardware engineering teams, product managers, operations specialists, and business stakeholders to achieve shared goals. A key aspect of your role will involve adeptly gathering requirements, aligning diverse priorities, and communicating project status updates with clarity and precision to all relevant parties. You will be empowered to develop and implement innovative processes that streamline workflows and significantly enhance operational efficiency across the organization. Furthermore, you will guide teams in setting up and executing agile sprints, ensuring effective prioritization and diligent tracking of work to meet project objectives.
• • Your analytical skills will be crucial in evaluating and updating existing processes, identifying key areas for optimization and improvement to drive greater effectiveness. You will also be responsible for coordinating broad communication efforts, ensuring that all teams remain informed, aligned, and engaged throughout the project lifecycle. To maintain transparency and foster accountability, you will create and maintain detailed project documentation, including comprehensive technical specifications, meticulously crafted project plans, and regular, insightful status reports. This role offers a unique opportunity to shape the future of robotic deliveries by driving critical hardware and manufacturing initiatives from concept to widespread deployment.