Job Overview
Location
Bangalore, India
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Senior Technical Success Manager at New Relic, you will drive value realization and revenue growth by serving as the trusted technical advisor to high-growth Global Command Centers (GCCs) in India, aligning New Relic’s observability platform with customer business outcomes.
- • Day to day, you will partner with Sales Account Executives to own technical strategy in assigned accounts, lead value and business use case workshops, develop deep product expertise, and guide customers through onboarding, adoption, and renewal while achieving quarterly and annual consumption goals.
- • You will join a global team of innovators shaping the future of observability, working within New Relic’s Technical Success team focused on India’s growing enterprise market, where collaboration with Product, Sales, and executive leadership is key to customer success.
- • In this role, you will develop advanced technical and business acumen, master the art of translating complex observability solutions into clear business value, and grow as a trusted advisor to C-level executives and internal stakeholders while contributing to New Relic’s mission of empowering companies in an AI-first world.
🎯 Requirements
- • Hands-on expertise with observability tools and deep understanding of New Relic’s platform capabilities
- • Proven ability to develop, position, and deliver product-centric and value-centric solutions throughout the customer lifecycle
- • Strong business and technical skills with experience presenting to diverse audiences, from IT teams to C-level executives
- • Experience driving revenue growth through partnership with sales, managing customer relationships, and leading technical workshops
- • Ability to build and train Centers of Excellence (COE) within customer organizations
- • Excellent relationship management and technical objection-handling skills across the sales cycle
🏖️ Benefits
- • Flexible workforce model supporting fully office-based, fully remote, or hybrid work arrangements
- • Commitment to diversity, inclusion, and belonging, with a culture that values authentic self-expression and varied backgrounds
- • Access to professional development opportunities through collaboration with Product, Sales, and executive teams
- • Reasonable accommodations available for applicants during the recruiting process
- • Compliance with fair chance hiring practices, considering qualified applicants with arrest and conviction records individually
- • Adherence to U.S. export controls, with potential export compliance assessment for relevant roles
Skills & Technologies
About New Relic, Inc.
New Relic, Inc. provides a cloud-based observability platform that unifies application performance monitoring, infrastructure monitoring, log management, error tracking, and digital experience insights. It ingests telemetry from servers, containers, mobile apps, and browsers, then correlates metrics, events, logs, and traces to help engineering and operations teams detect, triage, and resolve software issues faster. The company offers SaaS subscriptions, open-source agents, and programmable APIs, serving enterprises and DevOps-centric organizations worldwide since 2008.
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