Job Overview
Location
Seoul, Korea
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Senior Technical Success Manager at New Relic, you will serve as a trusted advisor to customers, driving optimization and business outcomes through strategic consultancy and deep technical engagement. This role is critical in helping global enterprises maximize the value of New Relic’s observability platform in an AI-first world.
- • Day to day, you will conduct business reviews, identify upsell and cross-sell opportunities, collaborate with sales teams on customer insights, deliver presentations and training, maintain CRM records, and stay current on industry trends and technologies.
- • You will join a global team of innovators dedicated to shaping the future of observability, working in a collaborative, high-performing environment that values diversity, inclusion, and authentic contribution to mission-driven goals.
- • In this role, you will develop expertise in enterprise technical success, strategic account management, and influencing sales strategy through data-driven insights, while mentoring team members and advancing your proficiency in cloud, observability, and AI-related technologies.
🎯 Requirements
- • 8+ years of experience in a technical or account management role, preferably in consulting or agency environments
- • Proven track record in strategy consultancy and analytics with a focus on driving business outcomes
- • Strong client relationship management skills with ability to communicate effectively with stakeholders at all levels
- • Experience in team management and mentorship, fostering growth and development
- • Excellent analytical and problem-solving skills, with ability to translate technical concepts into actionable insights
- • Minimum of 8+ years in a Sales Engineering or DevOps Engineering role
- • Business-level English proficiency
🏖️ Benefits
- • Flexible workforce model supporting fully office-based, fully remote, or hybrid work arrangements
- • Commitment to diversity, inclusion, and belonging, with encouragement for authentic self-expression at work
- • Support for professional development through access to training, industry trend learning, and skill enhancement
- • Reasonable accommodation available for applicants during the recruiting process
- • Export compliance assessment support for relevant roles, with information provided during application
- • Equal opportunity employer evaluating candidates based on qualifications regardless of protected characteristics
Skills & Technologies
About New Relic, Inc.
New Relic, Inc. provides a cloud-based observability platform that unifies application performance monitoring, infrastructure monitoring, log management, error tracking, and digital experience insights. It ingests telemetry from servers, containers, mobile apps, and browsers, then correlates metrics, events, logs, and traces to help engineering and operations teams detect, triage, and resolve software issues faster. The company offers SaaS subscriptions, open-source agents, and programmable APIs, serving enterprises and DevOps-centric organizations worldwide since 2008.
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