Senior UX Researcher, Handshake Al

📋 Description

• • As a Senior UX Researcher at Handshake Al, you will be at the forefront of shaping the future of human data products within the burgeoning AI economy. This pivotal role involves leading end-to-end UX research initiatives that directly influence the development of sophisticated platforms used by expert human annotators and evaluators. Your work will be instrumental in accelerating AI research and enhancing model performance by ensuring the human data generated is of the highest quality and efficiency.
• • You will dive deep into the user experience of Handshake Al's human data products, focusing on critical areas such as expert onboarding processes, intricate annotation workflows, robust evaluation tools, and the underlying internal operations systems that enable scalability and seamless operation. Your research will uncover opportunities to optimize these experiences, making them more intuitive, efficient, and effective for the users who rely on them.
• • A key responsibility will be to meticulously track and measure user sentiment, usability metrics, and operational efficiency across all relevant systems. This data-driven approach will provide the foundation for continuous improvement, allowing the team to iterate rapidly and make informed decisions that enhance product quality and user satisfaction.
• • You will be expected to extract profound insights from both qualitative research methodologies and product analytics. This synthesis of diverse data sources will be crucial in informing product strategy, guiding design decisions, and ensuring that the products meet the evolving needs of AI labs and their researchers.
• • The role demands a proactive approach to planning and executing both evaluative and generative research throughout the entire product lifecycle. This includes exploring early concepts, validating designs, and refining live tools to ensure they consistently deliver value and meet user expectations.
• • Your primary output will be rapid, actionable insights that directly contribute to improving the fellow experience, elevating product quality, and boosting operational performance. The ability to translate complex user behaviors and pain points into clear, concise recommendations will be paramount.
• • You will independently manage participant recruitment and handle all logistical aspects of research studies with minimal supervision, demonstrating strong organizational skills and a proactive mindset.
• • Producing clear, timely research deliverables is essential. This includes detailed reports, presentations, and prototypes that effectively communicate findings and recommendations. Maintaining a centralized, accessible repository of all insights and recommendations will ensure knowledge sharing and continuity across the team.
• • The impact of your research will be measured by its direct influence on product improvements and key business outcomes. You will track how your findings contribute to achieving OKRs, enhancing user engagement, improving task quality, increasing throughput, and ultimately driving significant business impact.
• • Building deep, collaborative partnerships with cross-functional stakeholders—including product managers, engineers, designers, and operations teams—is critical. You will work hand-in-hand with these teams to ensure research efforts are aligned with strategic goals and that insights are effectively integrated into the product development process.
• • You will act as a champion for evidence-based, user-centered practices across the organization. By advocating for the user and demonstrating the value of research, you will foster a culture of empathy and data-informed decision-making within product, engineering, design, and operations teams.
• • You will have the autonomy to prioritize your own research initiatives, working closely with design operations and design leadership to align your efforts with the most pressing strategic needs and opportunities.
• • This role offers a unique opportunity to influence the development of cutting-edge human data products that are essential for the advancement of AI. You will contribute to a fast-growing company with a mission to redefine careers in the AI economy, working alongside a talented team with leadership experience from prominent AI and tech companies.