Service Center Operation Leader

📋 Description

• • The Service Center Operations Leader plans, organizes, leads, controls, and coordinates service delivery in hazard outsourcing at a remote service center, maintaining client relations and managing multiple clients or multi-functional units requiring specialized knowledge while providing leadership to many associates.
• • Day-to-day duties include developing short and long-term goals with senior management, administering operating budgets, formulating and implementing policies, managing supervisory staff, participating in hiring and HR processes, establishing performance standards, delegating responsibilities, developing workflow patterns, ensuring compliance with regulatory standards, overseeing training programs, managing inbound call volumes and staffing, handling escalated customer issues, fostering supervisor development through coaching and feedback, leading new client implementations, serving as an outsourcing liaison for multiple clients, ensuring workspace and equipment adequacy, participating in safety and disaster recovery committees, cultivating cross-functional relationships, investigating complaints, facilitating client meetings, staying current in hazard insurance developments, and directing report preparation and analysis.
• • Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with operations in 21 countries, Assurant partners with top brands to deliver innovative solutions in mobile device solutions, extended service contracts, vehicle protection, renters insurance, lender-placed insurance, and other specialty products, fostering a culture of service, innovation, and calculated risk-taking known as 'The Assurant Way.'
• • In this role, the individual will develop strategic leadership and operational expertise in managing remote service centers, gain deep experience in hazard insurance outsourcing and regulatory compliance, enhance budgeting and financial management skills, strengthen client relationship management and training program development capabilities, and build expertise in workforce leadership, performance standards, and continuous improvement initiatives that drive service excellence and business growth.