Job Overview
Location
Florida (Remote)
Job Type
Full-time
Category
Operations
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • The Service Delivery Manager (SDM) – Mitel Voice Solutions is responsible for the strategic leadership, operational excellence, Profit and Loss and continuous improvement of the hospital’s Unify telephony environment, ensuring reliable, secure, and high-quality voice communications that directly support patient care, clinical coordination, and hospital operations.
- • Day to day, the SDM oversees all aspects of service delivery including design, implementation, incident response, maintenance, vendor management, and system lifecycle planning, while providing leadership to a small team of technicians and serving as the primary liaison between IT leadership, clinical departments, and external partners.
- • Mitel Networks Corporation is a global provider of business communications solutions, helping organizations connect, collaborate, and deliver better customer experiences through innovative voice and unified communications technologies.
- • In this role, the individual can develop expertise in healthcare IT environments, deepen leadership in mission-critical 24/7 operations, drive financial and operational accountability for telephony systems, and advance skills in vendor governance, compliance, and project management within a diverse and inclusive organization committed to workforce equity.
🎯 Requirements
- • Bachelor’s degree in information technology, Computer Science, Telecommunications, or related field (master’s preferred)
- • 8+ years of experience in enterprise telephony or unified communications, with at least 3+ years in a leadership or service delivery management role
- • Strong background with Unify voice systems (OpenScape Portfolio, OSV, OSCC, SBC, UC, MS, DLS, etc.)
- • Experience in hospital or healthcare IT environments is highly preferred
- • Proven success managing teams and vendor relationships in complex, 24/7 mission-critical operations
- • PMP Certified (advantageous)
- • ITIL v4 Certified (advantageous)
🏖️ Benefits
- • Affordable Medical, Dental, Vision, Life and Disability Insurance
- • Matching 401(k) plan
- • Paid time off (holiday, vacation and sick)
- • Employee Assistance Program
- • Reward and Recognition Programs
Skills & Technologies
About Mitel Networks Corporation
Mitel Networks Corporation provides cloud-based and on-premises business communications solutions for enterprises and service providers. Its portfolio includes unified communications, contact center, collaboration, and VoIP telephony platforms deployed in over 100 countries. The company serves mid-market to large organizations, offering both subscription and perpetual licensing models. Originally founded in 1973, Mitel merged with ShoreTel in 2017 and was acquired by Searchlight Capital in 2018. Headquartered in Ottawa, Canada, it maintains global R&D and support operations while focusing on secure, scalable communications infrastructure for hybrid work environments.
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