Service Delivery Manager

Harris Computer Systems Corporation

Job Overview

Location

Remote Pune-Baroda, India

Job Type

Full-time

Full Job Description

📋 Description

• Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives.
• Ensures all Hosting customer issues are satisfactorily resolved utilizing support teams as needed.
• Maintains and delivers regular program status updates and service performance via the customer dashboard.
• Serves as liaison between application technology vendors, internal IS groups, and business partners.
• Acts as a technological escalation point for our Hosted clients.
• Documents client’s processes and procedures incorporating lessons learned to ensure client success.
• Manages internal workstreams for their subset of clients (decommissions, right-sizing, security, best practices).
• Leverages performance monitoring tools for proactive issue identification and resolution
• Ensures adherence to contractual obligations.
• Correctly sets operational expectations with customers.
• Analyzes data with an understanding of data trends and presents findings.
• Change Control coordinating service maintenance or enhancements to minimize business impact.
• Accountable/Responsible for Hosting client experience and satisfaction.
• Oversees project deliverables, general project status, and operations readiness.

🎯 Requirements

• Bachelor’s degree or equivalent/years of experience required.
• Azure Fundamentals AZ900 (Preferred)
• 5-6 years of relevant work experience (Preferred)

🏖️ Benefits

• Competitive salary and benefits package
• Remote work flexibility
• Professional development opportunities

Skills & Technologies

Azure

Grafana

Remote

Degree Required

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Harris Computer Systems Corporation

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About Harris Computer Systems Corporation

Harris Computer Systems Corporation is a Canadian enterprise software provider focused on vertical-market solutions for public sector, utilities, healthcare and education. Through more than 120 operating divisions, it acquires and operates specialized software companies, offering products for ERP, utility billing, public safety, student information, and healthcare information systems. Founded in 1991 and headquartered in Ottawa, Ontario, Harris serves over 100,000 customers across North America, delivering scalable, on-premise and cloud-based software and ongoing support services.

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