Service Specialist Technician - MTM

Prime Therapeutics LLC

Job Overview

Location

Home

Job Type

Full-time

Full Job Description

📋 Description

• The Service Specialist Technician - MTM role at Prime Therapeutics is a purpose-driven position focused on connecting members with essential Medication Therapy Management services, directly supporting improved health outcomes and medication safety for beneficiaries across multiple lines of business, including Medicare.
• Day-to-day responsibilities include receiving inbound and making outbound calls to eligible members to schedule MTM clinician interventions, documenting member and medication information in Prime’s MTM system, assessing beneficiary needs to ensure appropriate pharmacist follow-up, conducting outreach to pharmacies for contact verification, triaging member inquiries by routing calls to appropriate departments, and maintaining accurate records in systems such as MSA Toolbox and RX Claim.
• Prime Therapeutics is a mission-led Pharmacy Benefit Manager (PBM) dedicated to going beyond profits by improving access to care and advancing equitable health outcomes; the company fosters a remote-friendly, inclusive workplace where employees are empowered to contribute to meaningful healthcare innovation.
• In this role, the individual will develop strong communication and healthcare navigation skills, gain hands-on experience with MTM programs and government compliance standards (including CMS guidelines), and build foundational expertise in pharmacy operations and patient engagement—potentially serving as a stepping stone toward clinical or administrative careers in healthcare.

🎯 Requirements

• High School Diploma or GED required
• Strong interpersonal communication skills with a focus on professionalism, empathy, and active listening
• Proficiency in Excel, Word, and general system operations, including workflow and case management tools
• Ability to maintain a suitable home office setup meeting Prime’s remote work standards (dedicated workspace, reliable internet, ergonomic chair and desk)
• Strong organizational abilities with capacity to multitask, prioritize effectively, and meet deadlines in a fast-paced environment
• Knowledge of government healthcare programs, particularly Medicare, is preferred

🏖️ Benefits

• Competitive hourly pay ranging from $17.85 to $25.48 based on experience and skills
• Comprehensive benefits package including health, dental, and vision insurance, retirement savings plans, and paid time off—details available on Prime Therapeutics’ Benefits Page
• Remote work flexibility with support for establishing a productive and compliant home office environment
• Commitment to employee growth through training, skill development, and exposure to healthcare operations and MTM program workflows
• Inclusive, equal-opportunity workplace that values diversity and provides reasonable accommodations for individuals with disabilities
• Tobacco-free workplace policy promoting employee health and well-being

Skills & Technologies

Onsite

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Prime Therapeutics LLC

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About Prime Therapeutics LLC

Prime Therapeutics LLC is a pharmacy benefit management company founded in 1989 and headquartered in Eagan, Minnesota. It administers prescription drug plans on behalf of health plans, employers, and government programs, processing claims, negotiating rebates, managing formularies, and operating specialty pharmacies. Owned by a consortium of Blue Cross and Blue Shield plans, the company serves over 40 million members nationwide while focusing on cost control, clinical outcomes, and member safety.

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