Service Support

Sartorius AG

Job Overview

Location

Home Office Thailand

Job Type

Full-time

Full Job Description

📋 Description

• The Service Support LPS provides essential administrative and operational support to the field service team, ensuring efficient service delivery and customer satisfaction for Sartorius laboratory products.
• Handle and process large volume of quotations within the timeline.
• Received and review customer purchase orders, ensure the details is clean and accurate before process.
• Process service requests and schedule field service engineer visits, optimizing routes and resource allocation.
• Coordinate with Logistics / Warehouse on the delivery arrangements to ensure on time shipping.
• Perform order follow-ups, generate invoices and coordinate with Finance teams on the outstanding payments.
• Manage spare parts inventory, including ordering, receiving, stocking, and dispatching parts for service interventions.
• Generate and track service reports, work orders, and other relevant documentation, ensuring accuracy and completeness.
• Communicate proactively with customers regarding service status, scheduling, and issue resolution.
• Handle customer enquiries via phone or email in a prompt, courteous and professional manner.
• Maintain accurate customer and product service history records in the company's CRM or service management system.
• Contribute to the continuous improvement of service processes and customer support initiatives.
• Perform ad hoc duties as assigned by Management

🎯 Requirements

• Academic degree in business administration or similar
• Minimum 2-3 years of work experience in customer service or order processing department
• Service and detail orientated

🏖️ Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

Skills & Technologies

Onsite

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Sartorius AG

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About Sartorius AG

Sartorius AG is a global life-science and bioprocess equipment provider headquartered in Göttingen, Germany. Founded in 1870, it supplies filtration, separation, fluid management, laboratory instruments and consumables supporting biopharmaceutical development and production. Its products include single-use bioreactors, filtration systems, balances, pipettes and cell-culture media, enabling customers to develop and manufacture vaccines, monoclonal antibodies and other biologics efficiently and safely.

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