Job Overview
Location
12 Locations
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Operate in a call center environment handling both inbound and outbound customer service calls related to patient scheduling and general inquiries for ChenMed patients.
- • Respond to patient inquiries using ChenMed’s core model for care, ensuring alignment with corporate policies and regulatory standards.
- • Escalate patient concerns or issues to appropriate departments or personnel in a timely and accurate manner.
- • Make independent, timely decisions based on departmental standards, procedures, and established policies to resolve customer service needs.
- • Accurately document all patient interactions using web-based technology systems to maintain compliance and service records.
- • Build and maintain strong patient relationships by delivering prompt, accurate, and VIP-level customer service to promote loyalty and trust.
- • Collaborate cross-functionally with team members across multiple departments to ensure seamless patient support and service continuity.
- • Adhere to departmental quality, compliance, and productivity metrics while consistently meeting or exceeding performance benchmarks.
- • Demonstrate exceptional verbal communication skills, including active listening, to understand and address patient needs effectively.
- • Maintain strong organizational and multitasking abilities to manage high call volumes and diverse patient requests simultaneously.
- • Possess a passion for serving seniors with initiative, empathy, and a solutions-oriented mindset.
- • Work in a demanding, fast-paced environment with the ability to remain composed and productive under pressure.
- • Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other required web-based systems proficiently.
- • Be available and willing to work overtime hours as required by leadership to meet staffing and operational needs.
- • Maintain spoken and written fluency in English; bilingual ability in Spanish, Creole, or Vietnamese is preferred but not required.
- • Support initiatives across all ChenMed entities by contributing to key business functions of the service team and medical centers.
- • Perform additional duties as assigned by management to support evolving departmental and organizational priorities.
🎯 Requirements
- • High school diploma or GED equivalent required
- • Minimum of 2 years of customer service experience in a call center or similar environment required
- • Minimum of 1 year of experience in a fast-paced healthcare setting highly preferred
- • Experience adhering to KPIs or metrics in a call center environment required
- • Proficiency in web-based customer relationship management systems required
- • Must reside within the Continental United States and in a U.S. state where ChenMed is established as a legal entity
🏖️ Benefits
- • Hourly pay range of $17.00 to $24.26
- • Eligibility for bonuses or commissions
- • Comprehensive employee benefits package (details available at provided link)
- • Career development and advancement opportunities
- • Opportunities for work-life balance
- • Supportive, mission-driven workplace focused on improving senior healthcare
Skills & Technologies
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About ChenMed
ChenMed is a primary care provider focused on serving seniors, particularly those with complex health needs. The company operates a value-based care model, emphasizing personalized attention, preventative services, and coordinated care. Their approach aims to improve patient health outcomes, reduce hospitalizations, and enhance the overall quality of life for their members. ChenMed's physicians and care teams work closely with patients to manage chronic conditions, address social determinants of health, and foster strong patient-doctor relationships. They are dedicated to delivering high-quality, compassionate healthcare that prioritizes the well-being of their senior patient population.
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