Service Technician

📋 Description

• • As a Service Technician at Henry Schein, Inc., you will be a crucial field-based engineer responsible for the seamless installation and modification of advanced dental equipment within customer practices across the United Kingdom.
• • Your primary objective will be to ensure that new dental equipment is installed to the highest possible standard, adhering strictly to manufacturer specifications and pre-agreed customer drawings and site requirements.
• • This role involves a hands-on approach, utilizing a range of tools for assembly, fixing, electrical wiring, and plumbing to integrate equipment effectively into existing or new practice setups.
• • A key responsibility is to meticulously test and verify the correct functioning of all installed equipment, performing checks for leaks, unusual noises, and other operational anomalies to guarantee optimal performance.
• • You will be expected to install secondary devices and components, ensuring they integrate flawlessly with the primary equipment, contributing to a comprehensive and fully functional dental solution.
• • Delivering total customer satisfaction is paramount; this will be achieved by meticulously following all installation instructions and ensuring the equipment operates as expected.
• • Beyond the technical installation, you will be responsible for demonstrating the installed equipment to the customer, ensuring they fully understand its operation and are completely satisfied with its capabilities.
• • Maintaining a professional and tidy work environment is essential; you must leave customer sites clean and organized after completing the installation.
• • You will act as a brand ambassador for Henry Schein at all times, conducting yourself in a manner that encourages customers to engage in future business, fostering strong client relationships.
• • Effective communication and collaboration are vital; you will liaunt with the Installation Supervisor, Sales Representatives, and the customer to proactively resolve any unclear issues or potential challenges during the installation process.
• • Maintaining accurate and up-to-date records of all installations, company equipment, tools, vehicle, and mobile phone is a mandatory aspect of the role, ensuring accountability and efficient asset management.
• • The role may also involve undertaking cabinetry modifications and performing manufacturers' warranty work, requiring adaptability and a broad skill set.
• • You will be instrumental in ensuring that our cutting-edge dental technology is deployed efficiently and effectively, directly impacting the operational success and patient care capabilities of our valued customers.
• • This position offers the opportunity to work remotely, requiring self-discipline and excellent time management to balance site visits with administrative duties.
• • Your expertise will contribute to Henry Schein's mission of providing innovative healthcare products and services, enabling dental professionals to enhance their practice management efficiency and profitability.
• • You will be part of a dedicated Service department, reporting to the Field Service Manager, and will play a vital role in upholding the company's reputation for quality and customer service.
• • The successful candidate will be comfortable working at a fast pace, demonstrating a thorough, conscientious, and precise approach to all tasks.
• • Collaboration with a team of experts will be common, requiring you to contribute to achieving the best outcomes for both the business and our customers.
• • Your friendly, pleasant, and tactful demeanor will be essential in conflict mitigation and decision-making processes, ensuring positive customer interactions.
• • This role is ideal for an experienced engineer with a strong technical background and excellent interpersonal skills, looking to make a tangible impact in the healthcare technology sector.