Job Overview
Location
Remote - US
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a ServiceNow HRSD Business Process Consultant at NewRocket, you will lead and mentor a team of Senior Business Analysts to capture customer business processes and desired outcomes, driving enterprise-level HR transformation through ServiceNow solutions.
- • Day to day, you will facilitate executive-level workshops, lead customer process definition and mapping, collaborate with technical architects on implementation plans, oversee team development, and support project planning and delivery standards for ServiceNow HRSD solutions.
- • NewRocket is a global, full-service Elite ServiceNow partner recognized with multiple 2023–2024 ServiceNow awards, committed to diversity, innovation, and professional growth in a collaborative, people-first culture.
- • In this role, you will deepen your expertise in ServiceNow HRSD, strengthen leadership and consulting skills, influence enterprise HR strategies, and grow as a trusted advisor guiding complex, multi-timezone implementations.
🎯 Requirements
- • Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
- • In-depth functional expertise and leadership in ServiceNow HRSD suite of products with demonstrated ability to deliver HR program value
- • Strong knowledge of business process architecture principles for cloud-based platforms
- • Strong interpersonal, organizational, facilitation, and presentation skills with ability to communicate effectively across all levels, including executives
- • Experience facilitating executive-level workshops and leading multiple implementations from a customer strategy standpoint
- • ServiceNow HRSD Certification
🏖️ Benefits
- • Commitment to a diverse, inclusive, and equitable workplace where every employee is valued and respected
- • Support for professional growth and meaningful experiences for employees and teams
- • Culture that champions collaboration, innovation, and work-life balance
- • Opportunity to work with award-winning ServiceNow experts on high-impact enterprise projects
- • Remote work flexibility within the US
- • Access to accommodation requests via [email protected] for individuals with disabilities
Skills & Technologies
About Highmetric Inc.
Highmetric is a technology services firm specializing in ServiceNow enterprise implementations, digital transformation, and managed services. The company delivers strategic advisory, platform deployment, integration, and optimization across ITSM, HR, security, and customer workflows for Fortune 1000 and public-sector clients. Headquartered in New York with offices across North America, it combines certified ServiceNow expertise with change-management methodologies to modernize operations, automate processes, and improve user experience. Services span roadmap development, custom application builds, governance frameworks, and 24/7 support, enabling organizations to accelerate cloud adoption and realize measurable ROI from their ServiceNow investments.
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