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ServiceNow Lead Architect

Capita plc

Job Overview

Location

Home-Based - GBR

Job Type

Full-time

Full Job Description

📋 Description

• As a ServiceNow Lead Architect at Capita plc, you will lead the design and development of innovative solutions on the ServiceNow platform to support both external customers and internal staff, playing a critical role in enhancing service delivery and operational efficiency.
• Day to day, you will collaborate with stakeholders to translate business requirements into technical solutions, provide technical guidance to development teams, evaluate and recommend new technologies, manage and mentor a team of business analysts, administrators, solution architects, and developers, and ensure platform alignment with business strategy.
• You will join a large, innovative, and dedicated team within Capita plc, a multinational professional services organisation committed to delivering better outcomes through technology and people, operating across multiple sectors and geographies with a strong focus on inclusion and employee development.
• In this role, you will have the opportunity to advance your expertise through supported certification in ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA), develop leadership and mentoring capabilities, drive impactful digital transformation initiatives, and grow your career within a diverse and inclusive organisation that values continuous learning and professional growth.

🏖️ Benefits

• Support to complete ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training
• 23 days annual leave (rising to 27 days with time) with option to buy more leave
• Access to Employee Network Groups promoting diversity and inclusion
• Company matched pension and cycle2work scheme
• 15 weeks’ fully paid maternity, adoption, and shared parental leave
• Paid day off for volunteering with charity partners or a cause of your choice

Skills & Technologies

Senior

Remote

Degree Required

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Capita plc

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About Capita plc

Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.

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