ServiceNow Platform Engineer (Remote, Full-Time) [MR004]

📋 Description

• • Join Smart Working Solutions Limited, a company dedicated to fostering a sense of belonging and growth for remote professionals worldwide. We are committed to breaking down geographical barriers, connecting talented individuals with exceptional global teams for fulfilling, long-term careers. As a top-rated workplace on Glassdoor, we offer a unique opportunity to thrive in a truly remote-first environment where your well-being and professional development are paramount.
• • As a ServiceNow Platform Engineer, you will be instrumental in shaping and advancing our ServiceNow platform. This pivotal role demands a deep understanding of ServiceNow's capabilities and a proactive approach to designing, configuring, optimising, and evolving the platform to meet dynamic business needs.
• • Your core responsibility will be to ensure the ServiceNow platform consistently delivers significant business value. This involves driving operational efficiency, implementing robust automation solutions, and enabling scalable service management processes across the entire organisation. You will be at the forefront of leveraging technology to streamline operations and enhance service delivery.
• • You will collaborate extensively with a diverse range of stakeholders, including technology teams, operations departments, and key business leaders. This cross-functional engagement is crucial for thoroughly understanding their requirements, challenges, and strategic objectives.
• • Your expertise will be applied to translate these complex business needs into elegant and effective ServiceNow solutions. This requires not only technical proficiency but also strong analytical and problem-solving skills to design configurations that are both powerful and user-friendly.
• • A critical aspect of this role involves ensuring the ServiceNow platform is meticulously configured and governed according to best practices and organisational standards. You will be responsible for maintaining the integrity, security, and performance of the platform, ensuring it remains a reliable and scalable asset.
• • This position offers an exceptional pathway for individuals seeking to achieve deep specialisation within the ServiceNow ecosystem. You will have the opportunity to work within a complex, enterprise-scale environment, tackling challenging projects that will significantly enhance your expertise and career trajectory.
• • Key responsibilities include the administration and maintenance of the ServiceNow platform, ensuring its optimal performance, availability, and security. This encompasses managing user access, roles, and permissions, as well as monitoring system health and addressing any performance bottlenecks.
• • You will be tasked with developing and implementing custom applications, workflows, and automation scripts within ServiceNow to address specific business process requirements. This includes leveraging the platform's extensive capabilities, such as ITSM, ITOM, HRSD, and SecOps modules, to create integrated solutions.
• • A significant part of your role will involve participating in the full lifecycle of ServiceNow development, from requirements gathering and solution design through to development, testing, deployment, and ongoing support.
• • You will conduct regular platform health checks, performance tuning, and system upgrades to ensure the platform remains current, secure, and efficient. This proactive approach minimises disruptions and maximises the platform's utility.
• • You will also be responsible for creating and maintaining comprehensive documentation for all platform configurations, customisations, and processes. Clear and accurate documentation is essential for knowledge transfer, troubleshooting, and future development.
• • Engaging with end-users to provide support, troubleshoot issues, and gather feedback for continuous improvement will be a regular activity. Your ability to communicate technical concepts clearly to non-technical users will be vital.
• • You will contribute to the development and enforcement of ServiceNow governance policies and procedures, ensuring compliance with industry standards and organisational requirements.
• • Staying abreast of the latest ServiceNow releases, features, and best practices will be essential. You will evaluate new functionalities and recommend their adoption where appropriate to enhance platform capabilities and drive innovation.
• • This role requires a strategic mindset, enabling you to anticipate future needs and proactively design solutions that support the company's long-term growth and digital transformation initiatives.
• • You will play a key role in driving the adoption of ServiceNow best practices across the organisation, promoting efficient and effective use of the platform.
• • The ideal candidate will possess a strong understanding of IT Service Management (ITSM) principles and frameworks, such as ITIL, and how they are implemented within ServiceNow.
• • You will have the opportunity to influence the strategic direction of our ServiceNow implementation, contributing to roadmap planning and prioritisation of future enhancements.
• • This is a fantastic opportunity to make a tangible impact on how our organisation operates, leveraging a powerful platform to drive efficiency, innovation, and exceptional service delivery in a supportive, remote-first culture.