Job Overview
Location
San Francisco
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary liaison between customers, Sales, and Professional Services teams to ensure accurate scoping and alignment of services engagements from pre-sale through handoff.
- • Lead discovery sessions with customers and internal stakeholders to define professional services requirements, objectives, and success criteria during the sales cycle.
- • Develop, draft, and negotiate Statements of Work (SOWs) that clearly outline deliverables, timelines, resources, and pricing, ensuring alignment with customer expectations and internal capacity.
- • Act as a trusted advisor to customers throughout the pre-implementation phase, educating them on the value of professional services and guiding them toward optimal implementation outcomes.
- • Proactively identify and resolve scope creep, misaligned expectations, or delivery risks by facilitating stakeholder alignment and adjusting engagement parameters as needed.
- • Collaborate with Sales, Legal, Product, and Partner teams to refine services messaging, create enablement materials, and improve sales collateral for more effective positioning of services offerings.
- • Support quarterly and annual revenue forecasting for Professional Services by providing accurate, data-driven estimates based on pipeline, scope, and resource availability.
- • Ensure all services engagements are structured to maximize customer success and long-term platform adoption, contributing to retention and expansion opportunities.
- • Maintain clear documentation of engagement scope, assumptions, and agreements to support smooth handoff to delivery teams and reduce post-sale ambiguity.
- • Partner with Professional Services leadership to identify trends in customer needs and recommend improvements to engagement models, pricing structures, or service offerings.
- • Drive consistency in how services are presented and sold across the organization by standardizing best practices and sharing insights from customer engagements.
- • Balance commercial objectives with customer success outcomes, ensuring services engagements are both profitable for Ironclad and impactful for the client.
- • Navigate complex, fast-paced SaaS environments with multiple stakeholders, adapting communication and strategy to suit technical and non-technical audiences alike.
- • Leverage technical understanding of SaaS platforms, configuration workflows, and implementation cycles to speak credibly with customers and internal technical teams.
- • Contribute to continuous improvement of internal processes related to services scoping, contracting, and handoff to enhance efficiency and reduce time-to-value for customers.
🎯 Requirements
- • 3–5 years of experience in a Services Engagement Manager, Delivery Manager, or similar role at a SaaS or tech company
- • Strong experience with SOW development, contract negotiation, and services sales support
- • Excellent program management skills — ability to track complex projects, communicate clearly, and escalate risks
- • A strong collaborator who thrives in cross-functional environments (Sales, Legal, Product, Partners)
- • Technical acumen — experience working with SaaS platforms, configuration workflows, and understanding technical implementation cycles
🏖️ Benefits
- • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- • Family forming support through Maven for you and your partner
- • Paid time off — take the time you need, when you need it
- • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- • Mental health support through Modern Health, including therapy, coaching, and digital tools
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Ironclad Inc.
Ironclad provides cloud-based contract lifecycle management software that helps legal, procurement, sales and HR teams create, negotiate, approve, sign, store and analyze contracts. Its no-code workflow builder automates approvals, renewals, and compliance checks while integrating with CRM, e-signature and cloud storage platforms. The platform offers AI-powered clause analysis, obligation tracking and analytics dashboards that surface contract data to drive business decisions. Enterprises use Ironclad to reduce cycle times, ensure regulatory compliance and gain visibility into contract portfolios.
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