Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Operations
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Shared Services Coordinator supports the National University Academies’ operations by managing service requests, coordinating shared-services workflows, and ensuring efficient delivery of administrative and operational support across the organization.
- • Day-to-day responsibilities include receiving, triaging, and routing internal service requests; managing accounts, shipping, and payment status in Salesforce; handling shared inboxes and incoming calls; collaborating with Accounts Receivable and Payable; monitoring service queues; using project management tools; performing administrative tasks like document processing; maintaining SOPs; generating reports; participating in cross-functional projects; building cross-team relationships; identifying process improvements; and providing backup support during peak periods.
- • The role is part of the Operations Team within National University System, a nonprofit higher education institution serving over 45,000 students and employing more than 4,500 faculty and staff, committed to innovation in education and equitable workforce representation.
- • The coordinator can develop expertise in shared services operations, process improvement, CRM systems (Salesforce), financial workflows (AR/AP), project management, and cross-functional collaboration, with opportunities to contribute to standardization, quality control, and continuous improvement initiatives that impact organizational efficiency.
🎯 Requirements
- • Bachelor’s degree preferred
- • Minimum of four (4) years of related experience required
- • Minimum of one (1) year of operations or logistics experience preferred
- • Experience with Salesforce preferred
- • Proficiency with Microsoft Office suite
- • Strong organizational and time-management skills with ability to manage multiple priorities
🏖️ Benefits
- • Comprehensive well-being benefits for employee and family
- • Salary/pay rate commensurate with experience within range of $24.86 - $32.32 hourly
- • Opportunity to work remotely within the USA
- • Access to professional development and career growth within a mission-driven higher education institution
- • Exposure to cross-functional projects and process improvement initiatives
- • Support for work-life balance through holistic total rewards approach
Skills & Technologies
About National University System
National University is a private, nonprofit university system headquartered in San Diego, California. Founded in 1971, it offers career-focused undergraduate, graduate, and credential programs tailored for adult learners and military personnel. The university emphasizes flexible scheduling, including online and on-campus evening courses, serving a diverse student body across multiple locations in California and Nevada. Its academic structure encompasses schools of business, education, health, engineering, and professional studies, with accreditation from the WASC Senior College and University Commission.
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