Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Operations
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The IT Assistant, Field Services role bridges technical initiatives and field operations, focusing on Cornerstone operations while supporting Pinnacle operations as needed, ensuring seamless coordination between IT projects and field service delivery.
- • Day-to-day responsibilities include assisting the Field Services Manager and Lead in tracking project milestones, deadlines, and deliverables; documenting project requirements and maintaining task lists in Monday.com; compiling weekly performance reports with metrics and visit counts; managing ticket queues and backlogs by coordinating with team members for status updates; maintaining accurate documentation of projects, support cases, troubleshooting steps, and resolutions; and contributing to the creation and upkeep of knowledge base articles.
- • The Pennant Group, Inc. is a holding company of independent operating subsidiaries providing healthcare services through home health, hospice agencies, and senior living communities across the U.S., with each subsidiary operating independently with its own management, employees, and assets.
- • In this role, you will develop strong project coordination and documentation skills, gain hands-on experience with tools like Monday.com and Microsoft Suite, enhance your ability to manage technical workflows in a healthcare operations context, and build foundational expertise in IT support and field service alignment—positioning you for growth in technical operations or IT support roles within healthcare technology environments.
🏖️ Benefits
- • Fully remote work arrangement
- • Part-time, temporary position until September
- • Low amount of local travel as needed
- • Opportunity to contribute to knowledge base and process documentation
- • Experience working within a healthcare-focused technology operations team
- • Exposure to project tracking tools like Monday.com
Skills & Technologies
About The Pennant Group, Inc.
The Pennant Group is a holding company that oversees a network of independent operating subsidiaries providing home health, hospice, and senior living services across multiple U.S. states. It delivers clinical services such as nursing, therapy, palliative care, and supports assisted living, memory care, and residential senior communities. Each subsidiary retains local management and assets, while Pennant offers centralized support in compliance, technology, finance, and operations. The company was spun off in 2019 and now operates across 13 states.
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