Job Overview
Location
US | TX | Remote
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • As a Site Reliability Engineer at Iron Mountain, you will play a critical role in ensuring the reliability, performance, and security of mission-critical infrastructure that supports global customers in records management, data centers, and digital transformation.
- • Day to day, you will troubleshoot escalated tickets, provide technical support to internal and external customers, participate in critical incident calls as a subject matter expert, perform on-call rotations, manage Windows Server builds and backups, apply security patches, maintain system documentation, and coordinate with vendors and cross-functional teams to resolve system issues in alignment with SLAs.
- • You will join Iron Mountain’s Operations Group, a team dedicated to delivering sustainable, expert solutions in information management and data center services to 225,000+ global customers, where innovation and reliability are central to preserving data and enabling digital transformation.
- • In this role, you will deepen your expertise in hybrid infrastructure, automation, and enterprise systems management while developing strong customer-facing communication skills and gaining experience in ITIL-driven incident resolution within a large-scale, security-focused environment.
🎯 Requirements
- • Bachelor’s degree from an accredited university
- • 5+ years of hands-on technical architecture experience with production-grade systems
- • Expert knowledge in Cloud, Virtualization, Network, Compute, and Storage
- • Advanced experience with Windows Server and required proficiency in Linux
- • Proficiency in PowerShell scripting and experience with Microsoft Endpoint Configuration Manager (MECM) or System Center
- • 3+ years of experience in Incident and Request Management (ITIL v3)
- • Proven ability to work with geographically distributed teams and coordinate issue resolution with third-party vendors
- • Strong written and verbal English communication skills with a track record of engaging external customers
🏖️ Benefits
- • Opportunity to work on mission-critical infrastructure supporting global customers in data privacy and digital transformation
- • Exposure to advanced technologies including Hyper-Converged Infrastructure (HCI), Nutanix, and Rubrik backup solutions
- • Professional growth in ITIL practices, enterprise systems management, and cross-functional vendor coordination
- • Development of technical communication skills through customer-facing support and documentation
- • Stable, purpose-driven work at a company focused on sustainability, data security, and social responsibility
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Iron Mountain Incorporated
Iron Mountain Incorporated is a global provider of information management, storage, and digital transformation services. Founded in 1951, it safeguards physical and digital assets for more than 225,000 customers worldwide, including 95% of the Fortune 1000. The company operates a network of secure facilities for records storage, data centers, and art storage, alongside offering cloud migration, data governance, and secure shredding services. Headquartered in Boston, Massachusetts, Iron Mountain helps organizations reduce risk, comply with regulations, and unlock value from their information throughout its lifecycle.
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