Site Reliability Engineering, Lead Engineer

📋 Description

• • As a Lead Engineer within the Site Reliability Engineering (SRE) group at FICO, you will be at the forefront of ensuring the 24x7 operational excellence of our critical Cloud, SaaS, ASP, and hosted solutions. This is a pivotal role where you will leverage your deep technical expertise and proactive approach to maintain the stability, performance, and availability of our diverse technology stack.
• • You will be instrumental in supporting the full spectrum of our environments, encompassing Public Cloud, Private Cloud, and hosted web-based applications. Your responsibilities will extend to managing the day-to-day operations and overall stability of these environments, ensuring they consistently meet and exceed established procedures and best practices.
• • A core aspect of this role involves a strong customer-centric focus. You will be dedicated to preventing recurring issues, proactively identifying potential problems, and continuously enhancing our support processes to deliver an exceptional experience for our users and stakeholders.
• • Your contributions will be vital in driving continuous improvement across all operational processes and procedures. This includes identifying inefficiencies, proposing innovative solutions, and implementing changes that elevate our service delivery standards.
• • In the event of incidents, you will take ownership and drive them to swift and effective resolution, minimizing impact and restoring services with urgency and precision. This requires strong analytical skills and the ability to perform under pressure.
• • You will be responsible for the implementation, monitoring, refreshing, and execution of disaster recovery tasks for all supported applications, ensuring business continuity and resilience in the face of potential disruptions.
• • This role demands a willingness and ability to rapidly learn and adapt to new technologies. You will be expected to move between different technological domains quickly, demonstrating a broad and adaptable skill set.
• • You will play a key role in managing the operational health of our platforms, which are foundational to FICO's industry-leading analytics software solutions used by businesses in over 100 countries.
• • Your work will directly impact the reliability of services that power credit scoring, fraud detection, and lending decisions for major financial institutions worldwide.
• • You will collaborate with cross-functional teams, including development, operations, and product management, to ensure seamless integration and optimal performance of our solutions.
• • This position offers a unique opportunity to work with cutting-edge cloud technologies and contribute to the evolution of FICO's global infrastructure.
• • You will be expected to contribute to the automation of operational tasks, reducing manual effort and increasing efficiency.
• • Participating in on-call rotations and working non-standard shifts (Thursday to Monday) will be part of the role, reflecting the 24x7 nature of our operations.
• • You will be a key player in maintaining the high standards of service that our global clientele relies upon, reinforcing FICO's reputation for reliability and innovation.
• • This role provides a platform for professional growth, allowing you to deepen your expertise in site reliability engineering and expand your knowledge across a wide array of technologies.
• • You will be empowered to make decisions and take ownership of the systems you manage, embodying FICO's 'Act Like an Owner' core value.
• • Your efforts will directly contribute to FICO's mission of helping businesses make better decisions through advanced analytics.
• • You will be part of a global team, fostering a collaborative and supportive work environment.
• • The role requires a proactive mindset, a passion for problem-solving, and a commitment to delivering high-quality, reliable services.
• • You will be involved in capacity planning and performance tuning to ensure our systems can scale effectively.
• • Contributing to the security posture of our environments by implementing and maintaining security best practices will also be a key responsibility.
• • You will be expected to document procedures, configurations, and troubleshooting steps to build a comprehensive knowledge base.
• • This is an exciting opportunity to join a leading analytics software company and make a significant impact on its operational success.